Romanian Speaking Customer Service Advisor

TN United Kingdom; Metropolitan Borough of Solihull; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

An established industry player is seeking a Romanian Speaking Customer Service Advisor to join their dynamic team in Solihull. This role offers a blend of in-office and remote work, allowing you to maintain a healthy work-life balance. You will be responsible for providing exceptional support to Romanian-speaking customers, ensuring their queries are resolved efficiently. With a focus on teamwork and recognition, this position is perfect for a motivated bilingual professional eager to advance their career in a supportive environment. Don't miss this exciting opportunity to make a difference!

Benefits

Hybrid working (3 days in office, 2 days from home)

25 days holiday plus bank holidays

Company bonus

Free parking

Qualifications

• Bilingual in English and Romanian with strong customer service skills.
• Good IT skills and ability to learn quickly.

Responsibilities

• Support Romanian-speaking customers via phone and email.
• Onboard and set up new customers accurately.

Skills

Customer Service

Fluency in Romanian

IT Skills

Task Prioritization

Tools

CRM System

Job description

Romanian Speaking Customer Service Advisor, Solihull

Location: Solihull

Salary: £27,000 - £28,000

Hours: 9am to 5.30pm, Monday to Friday (flexibility required)

Benefits: Hybrid working (3 days in office, 2 days from home), 25 days holiday plus bank holidays, company bonus, free parking, and more!

Start Date: Immediately (waiting for the right candidate)

Term: Permanent

Job Description

Are you bilingual in English and Romanian with talents in both languages? Do you excel in first-class customer service? Are you eager to be part of a team that recognizes your efforts and supports your success?

If you answered yes, keep reading to find out more about this exciting opportunity...

Key Responsibilities:

• Supporting Romanian-speaking customers via phone and email
• Onboarding and setting up new customers
• Assisting clients with Tax and VAT account queries and general requests
• Collaborating with technical teams on system and technical queries
• Recording all customer interactions accurately in the CRM system

Candidate Requirements:

• Fluent in Romanian (spoken and written)
• Enjoy providing excellent customer service
• Good IT skills and quick learner
• Ability to prioritize tasks and meet deadlines

If you are a motivated bilingual professional with customer service experience, this is an excellent opportunity for you. Apply now or contact us for more information and advance your career!

Office Angels is an employment agency for permanent and temporary recruitment. We are an Equal Opportunities Employer.