Assistant Customer Service Manager - remote based

JR United Kingdom; London; Remote; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking an Assistant Customer Service Manager to join their dynamic team. This remote-based role offers the flexibility to work from home while ensuring regular interaction with colleagues and customers through video and phone. You will manage daily logistics and customer interactions, ensuring outstanding service and delivery. The company values growth and promotes from within, making this an exciting opportunity for a personable individual with a background in customer service within the food or FMCG sector. Join a friendly and ethical organization that prioritizes employee development and customer satisfaction.

Qualifications

• Experience in a customer-focused logistics role within food or FMCG manufacturing.
• Strong relationship-building skills with customers.

Responsibilities

• Manage daily interactions and logistics with key customers.
• Process customer orders and manage inquiries effectively.
• Support the supply chain team with operational tasks.

Skills

Customer Service

Logistics Management

Communication Skills

Order Processing

Job description

Social network you want to login/join with:

Assistant Customer Service Manager - remote based, London

Client: D R Newitt Recruitment

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Are you a Customer Service specialist in FMCG or Food looking to work for a progressive, friendly, and ethical company?

Would you enjoy the flexibility of working from home while maintaining regular interaction through video and phone with colleagues and customers?

This opportunity could be ideal for you. The business is a chilled food processing company seeking someone to manage daily interactions and logistics with key customers to ensure outstanding service and delivery. Responsibilities include:

1. Building strong relationships with customers and managing orders and inquiries.
2. Communicating customer developments to internal teams.
3. Capturing and processing customer orders and contracts.
4. Managing export contracts and documentation.
5. Aligning planning across the business, executing, and reconciling operations.
6. Coordinating with customers and hauliers for collection and delivery.
7. Processing customer invoicing.
8. Managing customer queries and complaints.
9. Providing management reports as needed.
10. Supporting the supply chain team with operational and strategic tasks.

We seek a personable individual who enjoys working closely with colleagues in sales, marketing, finance, production, and supply chain teams.

This is a profitable business with growth plans. The previous role holder was promoted within two years.

Requirements include experience in a customer-focused logistics role within food or FMCG manufacturing. Salary circa £35-40k plus benefits.

This is a home-based role with occasional travel (2-5 days per quarter) for meetings.

If interested, please apply to Richard Parsons at D R Newitt.