Customer Success Executive

Pion; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a Customer Success Executive to enhance client relationships and drive growth. In this dynamic role, you will collaborate with well-known brands, providing them with insights and strategies to maximize their success. You will play a crucial part in ensuring clients understand the value of the products, manage their expectations, and identify opportunities for upselling. With a commitment to diversity and inclusivity, this innovative firm offers a supportive workplace that values your unique contributions. Join a team that prioritizes personal development and career growth while enjoying a competitive salary and flexible working arrangements.

Benefits

30 days annual leave plus bank holidays

Hybrid working

Flexible working hours

Gym memberships

Wellness challenges

Health cash plan

Partnership discounts

£200 work from home setup allowance

Qualifications

• Experience working across multiple product lines.
• Ability to use & analyse data and metrics regularly.
• Experience with managing multiple stakeholders.

Responsibilities

• Support account management to show clients product value.
• Conduct kick-off calls for new clients.
• Identify churn risks and expansion opportunities.

Skills

Data Analysis

Stakeholder Management

Program Optimisation

Client Relationship Management

Opportunity Identification

Education

Bachelor's Degree

Job description

Join to apply for the Customer Success Executive role at Pion

Join to apply for the Customer Success Executive role at Pion

A Little Bit About Us…

We make life more affordable.

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We’re always innovating and driving our SHARP values to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion

At Pion, inclusivity, diversity, and respect are at our core. We value accountability and are fully transparent about our ED&I efforts—our commitments and internal stats are open for all to see. Our culture is shaped by our people, and it’s all part of life at Pion.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at [e-mail].

About The Role

As a result of our incredible success and growth, we are looking for a Customer Success Executive to join us. You'll be working alongside our go-to-market teams to grow, retain and take care of well known brands, such as Asos, Gymshark, Lego and many more!

Responsibilities include

• Supporting the account management team in enabling clients to understand the value that our products bring to their business.
• Kick-Off calls ensuring new clients understand our value proposition.
• Updating our clients on progress, using monthly and quarterly business reviews to maintain accountability, and ensure we’re aligning with their strategic aims.
• Implementation and management of success plans.
• Identifying any brands which may be a churn risk, and ensuring the best standard of contact and planning to mitigate any issues.
• Identifying expansion opportunities.
• Campaign reviews to set clear goals, analyse data and suggest optimisations to drive further expansion.
  
  

Requirements

A little bit about you…

We’d really like to hear from you, if you have…

• Experience working across multiple product lines.
• An ability to use & analyse data and metrics regularly to help advise and make decisions.
• Experience with recommending & implementing programme optimisations.
• An ability to identity & generate opportunities for expansion and upsell.
• Experience working with & managing multiple stakeholders.
• Affiliate experience preferred but not essential.
  
  

Benefits

Life at Pion

Let’s take a look at just a few things that make Pion an amazing place to work…

Competitive salary.

30 days annual leave plus bank holidays

Accredited 'Great Place To Work’ company in three categories

Hybrid working, the ability to collaborate with colleagues but also pick three days you'd prefer to work from home.

Flexible working hours (starting between 8am - 10am)

️ Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.

️ Incredible partnership discounts for the biggest brands in the world. Google, Apple, GymShark, Domino's and Uber to name a few!

Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans.

£200 work from home set up allowance to put towards your home office.

Want to know more?

Check out our career site for everything you need to know about starting a career with Pion.

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s' use of your personal information.

Seniority level

• Seniority level

  Entry level

Employment type

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  Full-time

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