Floor Manager

JD GROUP; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Floor Manager to step into a junior management role. This position is pivotal, acting as the link between management and staff, with opportunities for personal and professional growth. You'll be responsible for ensuring top-notch customer service, driving team sales, and fostering a positive work environment. With a focus on team development and operational excellence, this role offers a chance to make a significant impact in a fast-paced retail setting. Join a company that values its employees and provides numerous benefits to support their growth and well-being.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive retail and hospitality discounts

Access to digital health services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Volunteer opportunities

Incremental holiday allowance

Qualifications

• Previous supervisory experience in retail or customer-facing roles.
• Strong communication skills and attention to detail.

Responsibilities

• Ensure exceptional customer service and maintain service standards.
• Lead and develop the shopfloor team for high performance.
• Manage day-to-day operations and support cash management tasks.

Skills

Management experience

Customer service skills

Coaching and development

Communication skills

Attention to detail

Retail knowledge

Job description

Role overview:

We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have ample collaboration opportunities with senior managers, championing your and your team's career development.

Responsibilities:

1. Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
2. Drive team sales through effective merchandising, stock replenishment, and team motivation.
3. Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
4. Ensure the shopfloor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.
5. Ensure that stock replenishment is completed regularly.
6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
7. Help manage day-to-day operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail and knowledgeable about the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Strong attention to detail and ability to maintain high standards on the shop floor.
6. Ability to promote JD Group values to internal and external stakeholders.

Benefits:

We appreciate our employees' hard work and offer some fantastic benefits:

1. Monthly discretionary bonus schemes.
2. Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
3. Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health).
4. Access to digital health and well-being services through TELUS Health.
5. Health cash plans.
6. Wide range of internal development courses for personal and professional growth.
7. Access to apprenticeships and accredited qualifications—earn while you learn (England only).
8. Discounted gym memberships at JD Gyms.
9. Opportunities to join colleague networks and support initiatives for positive change.
10. Volunteer opportunities and contributions to JD Foundation.
11. Employee engagement forums to influence positive change.
12. Incremental holiday allowance.