Sales and Retention Manager

Frasers Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Frasers Group is seeking a Sales and Retention Manager to join their team in Manchester. This full-time role focuses on driving new member sales, maximizing retention, and enhancing overall growth through strategic initiatives. The ideal candidate will have a passion for fitness, strong leadership qualities, and a solutions-driven mindset. With various benefits including discounts and training opportunities, this position offers a chance to make a significant impact within the gym environment.

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly Frasers Group Champion

Training and development with funded qualifications

Qualifications

• Passion for health, fitness, and wellness.
• Strong leadership qualities and adaptability in communication.
• Driven, ambitious, eager to learn and develop.

Responsibilities

• Drive new member sales and retain existing members.
• Manage activity planners and implement lead generation strategies.
• Monitor KPIs and prepare monthly sales presentations.

Skills

Leadership

Communication

Adaptability

Interpersonal Skills

Solutions-driven Mindset

Job description

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Company Description

This is a full-time position reporting directly to the General Manager. Our Sales and Retention Managers are responsible for supporting the team in the successful operation of the gym, with a focus on driving new member sales, maximizing retention, and overall growth of the live member movement through various strategies inside and outside of the gym.

The Benefits

Elevation is part of our core, offering great company benefits including:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners receive double their salary for the month
• Recognition through our Everlast Gyms monthly champions
• Training and development with recognised, funded qualifications, including Level 3 & 5 in management & leadership
• Opportunities to enhance fitness knowledge through product training and delivering personal/group training sessions

Job Description

1. Represent Everlast Gyms as a fitness ambassador
2. Demonstrate our elevated ways of working consistently
3. Advocate for our FUNDAMENTALS sales process, leading by example and supporting the team to improve confidence and performance
4. Focus on driving new member sales and retaining existing members to grow the live member movement
5. Manage the activity planners for the gym, ensuring they are thorough, well-planned, and executed
6. Implement strategies to increase lead generation internally and externally
7. Monitor dashboards and KPIs, communicating insights to the team
8. Drive revenue across membership sales, products, and secondary lines to enhance profitability
9. Prepare and deliver monthly sales presentations to management
10. Build relationships with local businesses to develop local partnerships
11. Develop #WeMoveBusinesses membership opportunities (new and existing)
12. Lead by example on reception and the gym floor to enhance member visits
13. Support national initiatives like #WorkoutWednesday & #WeCommunicate
14. Provide honest, constructive feedback regularly to support team development
15. Assist the General Manager with operational tasks, including Health & Safety, Facilities, Maintenance, Recruitment
16. Maintain high standards of cleanliness and presentation at all times

Qualifications

• Passion for health, fitness, and wellness
• Strong leadership qualities
• Adaptability in communication style
• Positive, solutions-driven mindset
• Member champion mentality with excellent interpersonal skills
• Driven, ambitious, eager to learn and develop
• Flexible working hours and location, including weekends and Bank Holidays when needed

Additional Information

Visit our LinkedIn page to see more about our brand. This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To succeed, you need to embody our principles:

• Think without limits - Think fast, fearlessly, and lead the team
• Own it and back yourself - Take responsibility for your role and results
• Be relevant - Stay relevant to our people, partners, and the planet