Sales And Retention Manager

EVERLAST GYMS; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the fitness industry is seeking a Sales and Retention Manager to drive member sales and retention strategies. This full-time role involves leading a team, implementing growth strategies, and ensuring high standards of member experience. The ideal candidate will possess strong leadership qualities, exceptional interpersonal skills, and a passion for health and fitness. Join us at a dynamic environment where your contributions will be recognized and rewarded.

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly Frasers Group Champion reward

Training and development with funded qualifications

Opportunities to enhance fitness knowledge

Qualifications

• Strong leadership qualities and a passion for health and fitness.
• Exceptional interpersonal skills as a member champion.
• Flexibility in working hours and location.

Responsibilities

• Drive new member sales and maximize retention.
• Implement strategies to increase lead generation.
• Monitor dashboards and KPIs, communicating insights to the team.

Skills

Leadership

Interpersonal Skills

Sales Strategy

Adaptability

Communication

Education

Level 3 & 5 in Management & Leadership

Job description

This is a full-time position reporting directly to the General Manager. Our Sales and Retention Managers support the team in the successful operation of the gym, with responsibilities including driving new member sales, maximizing retention, and overall growth of the live member movement through various strategies both inside and outside of the gym.

The Benefits

Elevation is part of our core, offering great company benefits, including:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion with a reward of double salary for the month
• Recognition through Everlast Gyms monthly champions
• Training and development with funded qualifications, including Level 3 & 5 in management & leadership
• Opportunities to enhance fitness knowledge through product training and delivering personal/group training sessions
• Represent Everlast Gyms as a fitness ambassador
• Support and promote our FUNDAMENTALS sales process, leading by example and training the team to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow the live member movement
• Manage activity planners, ensuring they are thorough and well executed
• Implement strategies to increase lead generation both internally and externally
• Monitor dashboards and KPIs, communicating insights to the team
• Drive revenue from memberships, products, and secondary lines to ensure profitability
• Prepare and deliver monthly sales presentations to management
• Build relationships with local businesses to develop partnerships
• Develop #WeMoveBusinesses membership opportunities
• Lead by example on reception and the gym floor to enhance member experience
• Support national focuses and incentives like #WorkoutWednesday & #WeCommunicate
• Provide honest, constructive feedback to support team development
• Assist with operational tasks, including Health & Safety, Facilities, Maintenance, and Recruitment
• Maintain high standards of cleanliness and presentation

For more about our brand, please visit our LinkedIn page.

At Frasers Group, we seek the fearless. The potential is massive, and the experience unrivalled. To thrive, you should embody our principles:

• Think without limits — think fast, fearlessly, and lead the team
• Own it and back yourself — take responsibility for your role and results
• Be relevant — to our people, partners, and the planet
• Passion for health, fitness, and wellness
• Strong leadership qualities
• Adaptability in communication style
• A positive, solutions-driven mindset
• Exceptional interpersonal skills as a member champion
• Driven, ambitious, with a desire to learn and develop
• Flexibility in working hours and location, including weekends and Bank Holidays as needed