Sales And Retention Manager

EVERLAST GYMS; Rotherham; On-site; GBP 24,000 - 35,000; Full time

Job summary

Join a dynamic and ambitious team at a forward-thinking fitness company, where your passion for health and fitness will thrive. In this full-time role, you'll be instrumental in driving new member sales and enhancing retention through innovative strategies. With opportunities for professional development and training, you'll not only grow your career but also contribute to the overall success of the gym. This exciting position offers a chance to be a fitness ambassador, lead by example, and engage with the community, making a lasting impact on members' lives. If you're ready to take on a challenge and inspire others, this is the perfect opportunity for you.

Benefits

20% discount across all Frasers Group brands

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Training and development opportunities

Product training

Recognition as a monthly champion

Qualifications

• Experience in sales and retention management in a fitness environment.
• Strong leadership qualities and exceptional interpersonal skills.

Responsibilities

• Drive new member sales and maximize retention strategies.
• Assist the General Manager with operational tasks and health & safety.

Skills

Sales Management

Customer Retention

Team Leadership

Communication Skills

Health and Fitness Knowledge

Education

Level 3 & 5 in Management & Leadership

Job description

This is a full-time position reporting directly to the General Manager. Our Sales and Retention Managers support the team in the successful operation of the gym, with a focus on driving new member sales, maximizing retention, and overall growth of the live member movement through various strategies inside and outside the gym.

The Benefits

Elevation is a core value, complemented by excellent company benefits, including:

• 20% discount across all Frasers Group brands
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership; Monthly Frasers Group Champion - winners earn double their salary for the month
• Recognition as an Everlast Gyms monthly champion
• Training and development opportunities, including funded qualifications such as Level 3 & 5 in management & leadership
• Product training and opportunities to deliver personal and group training sessions
• Represent Everlast Gyms as a fitness ambassador
• Demonstrate and promote our elevated ways of working
• Support the FUNDAMENTALS sales process, leading by example and training the team to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow the live member base
• Manage activity planners for the gym, ensuring they are thorough and well-executed
• Implement strategies to increase lead generation internally and externally
• Monitor dashboards and KPIs, sharing insights with the team
• Drive revenue across membership sales, products, and secondary revenue lines to enhance profitability
• Prepare and deliver monthly sales presentations to management
• Build relationships with local businesses to develop partnerships
• Develop #WeMoveBusinesses membership opportunities
• Lead by example on reception and gym floor to enhance member experience
• Participate in national initiatives like #WorkoutWednesday & #WeCommunicate
• Provide honest, constructive feedback to support team development
• Assist the General Manager with operational tasks, including Health & Safety, Facilities, Maintenance, and Recruitment
• Maintain high standards of cleanliness and presentation at all times

To learn more about our brand, visit our LinkedIn page.

At Frasers Group, we seek the fearless. The potential is massive, and the experience is unrivaled. To succeed, you should embody our principles:

• Think without limits: act swiftly, fearlessly, and inspire your team
• Own your role and results: take responsibility for the basics and outcomes
• Be relevant: for our people, partners, and the planet
• Have a passion for health, fitness, and wellness
• Exhibit strong leadership qualities
• Adapt your communication style as needed
• Maintain a positive, solutions-driven mindset
• Possess exceptional interpersonal skills and a member champion mentality
• Be driven, ambitious, and eager to learn and develop
• Be flexible with working hours and location to support business needs, including weekends and Bank Holidays