Sales and Retention Manager

Frasers Group; Rotherham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Sales and Retention Manager to join their team. This full-time role focuses on driving new member sales and maximizing retention within a vibrant gym environment. You will lead by example, implementing innovative strategies to grow the member community while also managing operational tasks. With excellent company benefits, including free gym membership and training opportunities, this position offers a fantastic chance to make a significant impact in the fitness industry. If you are passionate about health and fitness, this is the perfect opportunity for you!

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly Frasers Group Champion bonus

Training and development opportunities

Product training opportunities

Qualifications

• Passion for health, fitness, and wellness.
• Strong leadership qualities and effective communication skills.
• Ambitious and eager to learn and develop.

Responsibilities

• Drive new member sales and retain existing members.
• Manage activity planners and implement lead generation strategies.
• Prepare and deliver monthly sales presentations to management.

Skills

Leadership

Communication Skills

Interpersonal Skills

Sales Strategy

Customer Retention

Problem Solving

Job description

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Company Description

This is a full-time position reporting directly to the General Manager. Our Sales and Retention Managers support the team in running the gym effectively, focusing on driving new member sales, maximizing retention, and growing the live member community through various strategies both inside and outside the gym.

The Benefits

Elevation offers excellent company benefits, including:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners receive double their salary for the month
• Recognition through Everlast Gyms monthly champions
• Training and development opportunities with funded qualifications, including Level 3 & 5 in management & leadership
• Product training and opportunities to deliver personal and group training sessions

Job Description

• Represent Everlast Gyms as a fitness ambassador
• Consistently demonstrate our elevated ways of working
• Lead by example in our FUNDAMENTALS sales process, supporting and training the team to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow the community
• Manage the activity planners for the gym, ensuring they are thorough and well executed
• Implement strategies to increase lead generation internally and externally
• Monitor dashboards and KPIs, communicating insights to the team
• Drive revenue across membership sales, product sales, and secondary revenue streams for profitability
• Prepare and deliver monthly sales presentations to management
• Build relationships with local businesses to develop partnerships
• Develop #WeMoveBusinesses membership opportunities
• Lead by example on reception and the gym floor to enhance member experience
• Support national initiatives like #WorkoutWednesday and #WeCommunicate
• Provide honest, constructive feedback to support team development
• Assist the General Manager with operational tasks, including Health & Safety, Facilities, Maintenance, and Recruitment
• Maintain high standards of cleanliness and presentation at all times

Qualifications

• Passion for health, fitness, and wellness
• Strong leadership qualities
• Effective communication skills adaptable to different audiences
• Positive, solutions-oriented mindset
• Exceptional interpersonal skills and a member champion mentality
• Ambitious and eager to learn and develop
• Flexible working hours and location, including weekends and bank holidays as needed

Additional Information

Visit our LinkedIn page to see more about our brand. This opportunity at Frasers Group is for the fearless—massive potential and unrivaled experience. To succeed, live and breathe our principles:

• Think without limits - Think fast, fearlessly, and lead the team
• Own it and back yourself - Take responsibility for your role and results
• Be relevant - Stay relevant to people, partners, and the planet