Sales and Retention Manager

Frasers Group; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Sales and Retention Manager to enhance gym operations and drive member engagement. This full-time role involves leading a dynamic team, implementing innovative sales strategies, and fostering a culture of fitness and wellness. With a focus on member retention and growth, you'll have the opportunity to make a significant impact. The company offers a vibrant work environment, comprehensive training, and numerous benefits, including free gym membership and a bonus scheme. Join a team that values passion and leadership in the fitness industry!

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly Frasers Group Champion bonus

Recognition through monthly champions

Training and development with funded qualifications

Product training opportunities

Qualifications

• Passion for health, fitness, and wellness.
• Strong leadership qualities and adaptability in communication.

Responsibilities

• Drive new member sales and retain existing members.
• Prepare and present monthly sales reports to management.
• Assist the General Manager with operational tasks.

Skills

Leadership

Communication

Sales

Interpersonal Skills

Adaptability

Job description

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Company Description

This is a full-time position reporting directly to the General Manager. Our Sales and Retention Managers support the team in the successful operation of the gym, focusing on driving new member sales, maximising retention, and overall growth of the live member movement through various strategies both inside and outside of the gym.

The Benefits

Elevation offers great company benefits, including:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners receive double their salary for the month
• Recognition through Everlast Gyms monthly champions
• Training and development with funded qualifications, including Level 3 & 5 in management & leadership
• Product training and opportunities to deliver personal and group training sessions

Job Description

• Represent Everlast Gyms as a fitness ambassador
• Consistently demonstrate our elevated ways of working
• Support and train the team in our FUNDAMENTALS sales process to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow the live member movement
• Manage the activity planners for the gym, ensuring thorough planning and execution
• Implement strategies to increase lead generation internally and externally
• Monitor dashboards and KPIs, communicating insights to the team
• Drive revenue across membership sales, products, and secondary streams to enhance profitability
• Prepare and present monthly sales reports to management
• Develop local partnerships with businesses
• Develop #WeMoveBusinesses membership opportunities
• Lead by example on reception and the gym floor to enhance member visits
• Support national initiatives like #WorkoutWednesday & #WeCommunicate
• Provide honest, constructive feedback to support team development
• Assist the General Manager with operational tasks, including Health & Safety, Facilities, Maintenance, and Recruitment
• Maintain high standards of cleanliness and presentation at all times

Qualifications

• Passion for health, fitness, and wellness
• Strong leadership qualities
• Adaptability in communication style
• Positive, solutions-driven mindset
• Exceptional interpersonal skills and a member champion mentality
• Driven and ambitious with a desire to learn and develop
• Flexible working hours and location, including weekends and Bank Holidays when required

Additional Information

Visit our LinkedIn page to see more about our brand. This opportunity is for the fearless—embrace our principles:

• Think without limits - Think fast, fearlessly, and lead the team
• Own it and back yourself - Take responsibility for your role and results
• Be relevant - Stay relevant to our people, partners, and the planet