Sales and Retention Manager

TN United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Sales and Retention Manager to join their team in Stoke-on-Trent. This full-time role focuses on driving new member sales and maximizing retention within a vibrant gym environment. As a fitness ambassador, you will lead by example, advocate for effective sales processes, and contribute to the overall growth of the gym. With a strong emphasis on training and development, this position offers exciting opportunities for personal growth and professional advancement in the fitness industry. If you are passionate about health and fitness, this is the perfect opportunity for you.

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly salary doubling for champions

Training and development with funded qualifications

Opportunities for product training

Qualifications

• Passion for health and fitness with strong leadership qualities.
• Exceptional interpersonal skills and a solutions-driven mindset.

Responsibilities

• Drive new member sales and retain existing members.
• Implement strategies for lead generation and monitor KPIs.
• Build relationships with local businesses for partnerships.

Skills

Leadership

Sales Strategy

Customer Retention

Interpersonal Skills

Adaptability

Education

Level 3 & 5 in Management & Leadership

Job description

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Sales and Retention Manager, Stoke-on-Trent

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Client:

Frasers Group

Location:

Stoke-on-Trent, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

45d56ce643ab

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Company Description

This is a full-time position reporting directly into the General Manager, with our Sales and Retention Managers responsible for supporting them and the wider team in the successful operation of the gym, focusing on driving new member sales, maximizing retention, and overall growth of the live member movement through various strategies inside and outside of the gym.

The Benefits

Elevation is a core part of our company, offering great benefits such as:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners get double their salary for the month
• Reward and recognition with our Everlast Gyms monthly champions
• Training and development through Frasers Group with recognised, funded qualifications including Level 3 & 5 in management & leadership
• Opportunities to enhance your fitness knowledge with product training and delivering personal training sessions and group training

Job Description

• Represent Everlast Gyms as a fitness ambassador
• Demonstrate our elevated ways of working consistently
• Lead by example in advocating our FUNDAMENTALS sales process, supporting and training the team to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow the live member movement
• Manage activity planners for the gym, ensuring thorough planning and execution
• Implement strategies to increase lead generation internally and externally
• Monitor dashboards and KPIs, communicating insights to the team
• Drive revenue across membership sales, products, and secondary revenue lines to improve profitability
• Prepare and deliver monthly sales presentations to management
• Build relationships with local businesses to develop partnerships
• Develop #WeMoveBusinesses membership opportunities
• Lead by example on reception and the gym floor to enhance member experience
• Support national initiatives like #WorkoutWednesday & #WeCommunicate
• Provide honest, constructive feedback regularly to support team development

Qualifications

• Passion for health, fitness, and wellness
• Strong leadership qualities
• Adaptability in communication style
• Positive, solutions-driven mindset
• Exceptional interpersonal skills as a member champion
• Driven and ambitious with a desire to learn and develop
• Flexibility to support the business needs, including weekends and Bank Holidays

Additional Information

Visit our LinkedIn page to see more about our brand. This opportunity is for the fearless. Embrace our principles: Think without limits, Own it and back yourself, and Be relevant to our people, partners, and the planet.