Sales And Retention Manager

Everlast Gyms; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Sales and Retention Manager, where you'll play a vital role in driving member sales and enhancing retention. This full-time position offers the chance to lead a team, implement innovative strategies, and foster relationships with local businesses. You'll have the opportunity to develop your leadership skills while enjoying great benefits, including a free gym membership and professional training. If you're passionate about fitness and eager to make a difference, this role is perfect for you.

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly Frasers Group Champion rewards

Training and development with funded qualifications

Qualifications

• Passion for health, fitness, and wellness.
• Strong leadership qualities and effective communication skills.

Responsibilities

• Drive new member sales and retain existing members.
• Prepare and deliver monthly sales presentations to management.
• Assist the General Manager with operational tasks.

Skills

Leadership

Communication

Sales

Interpersonal Skills

Problem Solving

Job description

Company Description

This is a full-time position reporting directly to the General Manager. Our Sales and Retention Managers are responsible for supporting them and the wider team in the successful operation of the gym, with a specific responsibility for driving new member sales, maximising retention, and overall growth of the live member movement through various strategies inside and outside of the gym.

The Benefits

Elevation is a core part of our culture, offering great company benefits including:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners receive double their salary for the month
• Reward and recognition through our Everlast Gyms monthly champions
• Training and development with recognised, funded qualifications including Level 3 & 5 in management & leadership
• Enhance your fitness knowledge with product training and opportunities to deliver personal and group training sessions

Job Description

• Represent Everlast Gyms as a fitness ambassador
• Demonstrate our elevated ways of working consistently
• Lead by example in our FUNDAMENTALS sales process, supporting and training the team to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow the live member movement
• Manage the activity planners for the gym, ensuring they are thorough, well-planned, and executed
• Implement strategies to increase lead generation internally and externally
• Monitor dashboards and KPIs, communicating insights to the team
• Drive revenue across membership sales, products, and secondary revenue streams to enhance profitability
• Prepare and deliver monthly sales presentations to management
• Build relationships with local businesses to develop local partnerships
• Develop #WeMoveBusinesses membership opportunities (new and existing)
• Lead on reception and gym floor to enhance member visits
• Support national initiatives like #WorkoutWednesday & #WeCommunicate
• Provide honest, constructive feedback regularly to support team development
• Assist the General Manager with operational tasks, including Health & Safety, Facilities, Maintenance, and Recruitment
• Maintain high standards of cleanliness and presentation at all times

Qualifications

• Passion for health, fitness, and wellness
• Strong leadership qualities
• Effective communication skills adaptable to different audiences
• A positive, solutions-oriented mindset
• Exceptional interpersonal skills with a member champion mentality
• Driven, ambitious, and eager to learn and develop
• Flexibility to work hours supporting business needs, including weekends and bank holidays

Additional Information

To learn more about our brand, visit our LinkedIn page.

This opportunity at Frasers Group is for the fearless. Embrace our principles to maximize your potential:

• Think without limits—think fast, fearlessly, and lead the team
• Own it and back yourself—take responsibility for your role and results
• Be relevant—consider our people, partners, and the planet