Utilities Operations Manager

-; City of Edinburgh; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Utilities Operations Manager to lead their teams across the UK. This pivotal role involves managing operations, ensuring exceptional customer service, and fostering a supportive work environment. The successful candidate will demonstrate strong leadership and communication skills, with a drive to make a positive impact in a dynamic setting. With a commitment to employee well-being and development, this role offers a unique opportunity to shape the future of the industry while enjoying competitive benefits and flexible working arrangements.

Benefits

Fully funded company vehicle or cash allowance

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working options

Private healthcare plan

Life assurance

Employee assistance programme

Group Income Protection

Voluntary benefits - dental cover

Discounts on various products and services

Qualifications

• Proven management skills and confidence to lead a high performing team.
• Experience as an Operational Leader with excellent communication skills.

Responsibilities

• Manage Utilities Desk and Field teams, ensuring exceptional customer service.
• Provide management information reports and support with operational complaints.

Skills

Management Skills

Operational Leadership

Communication Skills

Cert/Dip CILA Qualification

Job description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Utilities Operations Manager

Job Location: - Anywhere in the UK

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for an Operations Manager to work anywhere in the UK.

As the Utilities Operations Manager, you will be responsible for the management of our Utilities Desk and Field based teams including rota management, allocations and Operational MI.

Reports for management information will be second nature to you as will highlighting trends/hot spots and providing support with Operational Complaints.

Your role demands strong leadership, a keen eye for detail, and a passion for delivering exceptional customer service. You'll ensure your team is equipped to handle the most challenging claims, while fostering a supportive and collaborative environment. This role offers the perfect opportunity to make a significant impact.

The skills you will have when you apply:

• Proven management skills: and the confidence to lead a high performing team
• Experience as an Operational Leader
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You'll explain complex details clearly and negotiate fair settlements for all.
• Qualifications: Existing or intention to become Cert/Dip CILA qualified

The skills that will be developed once working:

• Training: We will provide all the Sedgwick specific training you need to thrive in this role

What we'll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• Fully funded company vehicle or cash in lieu allowance
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now - we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.