Operational & Performance Manager

ZipRecruiter; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking an Operations & Performance Manager to enhance service delivery and operational efficiency. This role involves managing a team, ensuring compliance with NHS standards, and driving improvements in patient care. Ideal for a proactive leader ready to make a significant impact in a growing organization.

Qualifications

• Experience managing operations in healthcare settings.
• Understanding of patient pathways and service delivery models.
• Proven line management experience.

Responsibilities

• Lead and support a team of 22+ administrators.
• Ensure service delivery meets ICB/NHS requirements.
• Streamline admin workflows for efficiency.

Skills

Problem-solving

Communication

Team leadership

Data validation

Tools

SystemOne

Job description

Job Description

Are you a healthcare operations leader seeking to make a tangible difference in patient care? Join a dynamic, fast-growing healthcare provider dedicated to delivering high-quality community-based surgical services. With an Outstanding CQC rating and a patient-first ethos, this organisation is redefining how care is delivered — efficiently, compassionately, and close to home.

The Role:

As Operations & Performance Manager, you’ll play a vital leadership role, ensuring smooth delivery of operational services and championing improvements in performance and process. Acting as the right hand to the Head of Operations & Performance, you’ll provide oversight of a busy admin function and help drive the mobilisation of new services.

Key Responsibilities:

1. Lead and support a team of 22+ administrators via 3 team leads, a supervisor, and a training lead
2. Ensure service delivery meets ICB/NHS contractual requirements
3. Streamline admin workflows and reporting, ensuring efficiency and compliance
4. Resolve operational challenges and support clinicians with scheduling, rotas, and onboarding
5. Use data and performance reports to identify risks, propose solutions, and implement change
6. Contribute to business planning and service development initiatives
7. Drive a strong team culture built on accountability, empowerment, and service excellence

About You:

Essential Experience:

• Managing operations within a healthcare setting (NHS, private, or community)
• Strong understanding of patient pathways and service delivery models
• Line management experience, ideally including team leads/supervisors
• Proactive problem-solver with solid communication and people skills
• Familiarity with service reporting, KPIs, and data validation
• Track record of implementing change and process improvement

Desirable Experience:

• Experience with SystemOne or similar patient systems
• Knowledge of outpatient and surgical administration workflows
• Experience working with or mobilising new services/contracts

Why Apply? You’ll be joining a passionate and purpose-led organisation at a pivotal time of growth and transformation. With flexibility, development opportunities, and the chance to genuinely influence how care is delivered, this is an ideal step for a healthcare leader who’s ready to make a real impact.