Commercial Performance Manager - Personal Loans

ZipRecruiter; Cardiff; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading financial institution is seeking a Commercial Performance Manager for Personal Loans. This role involves analyzing market trends, leading performance reviews, and providing insights to drive profitability. Join a dynamic team focused on transforming customer experiences in personal loans.

Benefits

Up to 15% pension contribution

Performance-related bonus

Share schemes including free shares

Flexible benefits like discounts

30 days holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Strong commercial acumen and numerically skilled.
• Excellent communication skills to influence senior leadership.
• Deep market knowledge to inform strategic decisions.

Responsibilities

• Leading trading and pricing performance reviews.
• Providing performance insights using reports and dashboards.
• Analyzing customer, competitor, and market insights.

Skills

Commercial Acumen

Analytical Skills

Communication

Strategic Thinking

Problem Solving

Collaboration

Critical Thinking

Job description

Job Description

End date

Friday 09 May 2025

Salary range

£59,850 - £66,500

We support agile working

Click here for more information on agile working options.

Agile Working Options

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Job description

JOB TITLE: Commercial Performance Manager – Personal Loans

SALARY: The salary banding is £59,850 - £66,500

LOCATION: Bristol, Cardiff, Chester, Edinburgh, Leeds, Manchester or Newport

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We support customers to achieve their aspirations with unsecured personal loans and help them understand their affordability through innovative customer experiences. We're a fun, dynamic and fast-paced team at the forefront of transforming & digitising the Retail Bank for Lloyds Banking Group.

We are the UK’s number one provider of personal loans, with 24% market share and £11bn of customer balances. We aim for continued growth in balance sheet, market share, income, and profit across our four-year plan.

This role is part of the Loans Demand and Trading team, responsible for promoting, acquiring, and reporting on personal loan customers across our brands (Lloyds, Halifax, BoS, and MBNA), mainly through digital channels.

The team manages financial performance indicators like gross lending, market share, net interest income, margins, balance sheet, P&L, and return on equity, ensuring safe, profitable delivery within risk appetite.

What will I be doing?

• Leading trading and pricing performance reviews, analyzing data, and discussing implications at meetings.
• Providing performance insights using reports and dashboards to identify opportunities for growth and profitability.
• Analyzing customer, competitor, and market insights to understand demand, share, and customer behavior.
• Interpreting external market trends and strategies to improve customer retention and engagement.
• Producing forecasts for lending, P&L, balance sheet, and market share, managing related processes.

Why Lloyds Banking Group

We aim to build a sustainable business and a workplace where people love to work, encouraging colleagues to push boundaries and make impactful changes.

What you’ll need

• Strong commercial acumen, numerically skilled, with a good understanding of financial metrics.
• Analytical curiosity, capable of extracting insights from data.
• Excellent communication skills to influence senior leadership.
• Strategic thinking and problem-solving passion.
• Decisiveness with quick, well-considered decisions.
• Collaborative experience across different stakeholder levels.
• Critical thinking to challenge assumptions and evaluate solutions.
• Commitment to continuous improvement and innovation.
• Deep market knowledge to inform strategic decisions.

We are committed to inclusion, reflecting modern society, and welcome applications from underrepresented groups. Reasonable adjustments are available during recruitment if needed.

Benefits

• Up to 15% pension contribution
• Performance-related bonus
• Share schemes including free shares
• Flexible benefits like discounts
• 30 days holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

Join us to do meaningful work that impacts millions of lives.