Supplier Performance Manager

OVO; Bristol; Hybrid; GBP 43,000 - 57,000; Full time

Job summary

Join a forward-thinking company as a Supplier Performance Manager, where you will play a crucial role in optimizing third-party partnerships. This dynamic position involves monitoring performance, driving operational efficiency, and fostering strong relationships with vendors. You'll be part of a mission-driven team dedicated to solving the climate crisis, ensuring that your contributions directly impact the company's strategic goals. With a hybrid working model, competitive salary, and a commitment to diversity and inclusion, this is an exciting opportunity for proactive individuals ready to make a difference.

Benefits

Flexible Pay

Health and Wellbeing Packages

Lifestyle Discounts

Home and Commute Schemes

Inclusion Initiatives

Pension Contributions

Qualifications

• Proven experience in managing third-party performance and reducing operational failures.
• Ability to develop strong stakeholder relationships and influence outcomes.

Responsibilities

• Monitor and manage third-party vendor performance against SLAs and KPIs.
• Conduct performance reviews and provide actionable feedback.
• Develop a partner roadmap for efficiency and strategic alignment.

Skills

Stakeholder Management

Performance Analysis

Communication Skills

Problem Solving

Project Management

Education

Bachelor's Degree

Experience in Third-Party Management

Job description

Join to apply for the Supplier Performance Manager role at OVO.

Role OVO-View

Team: Energy Operations

Location: Hub Based - Hybrid for all

Salary banding: £43,500 - £57,000

Experience: Expert

Working pattern: Full-Time

Reporting to: Amy Jacobs

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Leading, Collaborating, Solving

Top 3 qualities for this role: Innovative, Organised, Problem Solver

Where you’ll work: Depending on the needs of your business area, we expect hub-based people to be in the office at least once a week, and to attend OVO Connection events in-person. You’ll be assigned to the closest of our three hub offices: Bristol, Glasgow, or London, unless your role requires field-based work. Each hub offers accessible spaces to work, designed to inspire and connect teams.

Our commitment to diversity: At OVO, we are on a mission to solve the climate crisis. We value diverse backgrounds and experiences to help us change the world.

Teamwork for the planet: Our work revolves around Plan Zero. The team you join plays a key role in this mission. We seek individuals who can help shape the Energy Operations team and adapt to industry changes. This role is vital for overcoming marketplace challenges.

This role in a nutshell: The Supplier Performance Manager ensures the performance and efficiency of our third-party partners. Responsibilities include reporting, trend analysis, stakeholder communication, and implementing improvement initiatives when performance issues arise. You will lead performance with key suppliers, optimize operations, and ensure strategic alignment and innovation.

Your key outputs include:

1. Developing and implementing a partner roadmap for efficiency and strategic alignment.
2. Monitoring and managing third-party vendor performance against SLAs and KPIs.
3. Identifying and addressing performance gaps with corrective actions.
4. Conducting performance reviews and providing feedback.
5. Anticipating and mitigating operational risks.
6. Maintaining performance dashboards and reports.
7. Analyzing data to identify improvement areas.
8. Driving offshore partner output aligned with business goals.
9. Streamlining workflows across onshore, offshore, and third parties.
10. Driving cost efficiency and throughput improvements.
11. Reporting performance insights to stakeholders.
12. Ensuring data accuracy and integrity.
13. Managing budgets and expenses.
14. Fostering strong relationships with third parties.
15. Leading meetings and communication with partners.
16. Staying updated on industry best practices.
17. Leading change projects affecting third-party performance.

You’ll be successful if you:

• Have proven experience in third-party performance management, reducing waste and failures.
• Can develop productive stakeholder relationships and influence outcomes.
• Manage multiple priorities amidst change and ambiguity.
• Are proactive, ambitious, and challenge-driven.
• Prioritize customer benefits in processes.
• Have experience with third-party partnerships.
• Are an excellent communicator adaptable to all organizational levels.

What’s in it for you?

Salary: £43,500 - £57,000, plus a 15% bonus based on collective performance. We offer flexible pay, including 9% Flex Pay, with contributions to your pension, benefits, and options for additional perks. Benefits include holidays, health and wellbeing packages, lifestyle discounts, home and commute schemes, and inclusion initiatives. We value diversity and inclusion, supporting you to belong and thrive at OVO.

We encourage applications even if you don’t meet every requirement. Feel free to share any additional needs on your application to help us support you better.