Sales and Retention Manager

Everlast Gyms; Sale; On-site; GBP 25,000 - 35,000; Full time

Job summary

Everlast Gyms is seeking a Sales and Retention Manager to drive new member sales and enhance retention strategies. This full-time role involves leading a team, managing sales processes, and building partnerships with local businesses, all while promoting a culture of health and fitness. The ideal candidate will have strong leadership and communication skills, a passion for wellness, and a solutions-oriented mindset.

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly Frasers Group Champion rewards

Training and development with funded qualifications

Qualifications

• Passion for health, fitness, and wellness.
• Strong leadership qualities.
• Effective communication skills adaptable to various audiences.

Responsibilities

• Drive new member sales and retain existing members.
• Manage activity planners and implement lead generation strategies.
• Monitor KPIs and prepare monthly sales presentations.

Skills

Leadership

Communication

Interpersonal Skills

Solutions-oriented Mindset

Job description

Company Description

This is a full-time position reporting directly to the General Manager. Our Sales and Retention Managers are responsible for supporting them and the wider team in the successful operation of the gym, with a specific responsibility for driving new member sales, maximising retention, and overall growth of the live member movement through various strategies inside and outside of the gym.

The Benefits

Elevation is a core part of our culture, offering great company benefits, including:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners receive double their salary for the month
• Reward and recognition through our Everlast Gyms monthly champions
• Training and development through Frasers Group with funded qualifications, including Level 3 & 5 in management & leadership
• Product training and opportunities to deliver personal and group training sessions

Job Description

• Represent Everlast Gyms as a fitness ambassador
• Demonstrate our elevated ways of working consistently
• Lead by example in our FUNDAMENTALS sales process, supporting and training the team to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow the live member movement
• Manage the activity planners for the gym, ensuring they are thorough and well executed
• Implement strategies to increase lead generation internally and externally
• Monitor dashboards and KPIs, communicating insights to the team
• Drive revenue across membership sales, products, and secondary revenue lines
• Prepare and deliver monthly sales presentations to management
• Build relationships with local businesses to develop partnerships
• Develop #WeMoveBusinesses membership opportunities
• Lead by example on reception and the gym floor to enhance member experiences
• Support national initiatives like #WorkoutWednesday & #WeCommunicate
• Provide honest, constructive feedback to support team development
• Assist the General Manager with operational tasks, including Health & Safety, Facilities, Maintenance, and Recruitment
• Maintain high standards of cleanliness and presentation at all times

Qualifications

• Passion for health, fitness, and wellness
• Strong leadership qualities
• Effective communication skills adaptable to various audiences
• Positive, solutions-oriented mindset
• Member champion mentality with excellent interpersonal skills
• Driven, ambitious, and eager to learn and develop
• Flexibility to work hours supporting business needs, including weekends and Bank Holidays

Additional Information

Visit our LinkedIn page to learn more about the great things our brand does. This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:

• Think without limits - think fast, fearlessly, and lead the team
• Own it and back yourself - own your role and results
• Be relevant - relevant to our people, partners, and the planet