E-Learning Clerical Apprentice — Library & Training

Portsmouth Hospitals University NHS Trust; Sunderland; On-site; GBP 23,000 - 28,000; Full time

Job summary

Portsmouth Hospitals University NHS Trust is seeking an E-Learning Clerical Support Apprentice. The role sits at the heart of our eLearning services, acting as the bridge between healthcare professionals and digital learning tools.

The apprenticeship provides a development pathway in LIAS, with mentorship from senior staff. It is aimed at internal applicants from PHU and Isle of Wight NHS Trusts, and offers a structured, supportive environment for your early career in NHS eLearning and library

Qualifications

• 5 GCSEs (or equivalent) including English Language.
• Customer Service experience in a customer-facing environment.
• Technical familiarity with regular computer use.

Responsibilities

• Be the Digital Guide: serve as the first point of contact for staff, helping them navigate platforms like ESR and Clinical Skills.net with a friendly, professional touch.
• Master new systems: learn online learning databases and provide basic training and troubleshooting for Trust staff.
• Support Trust Induction: assist in welcoming new starters by helping with setup, execution and troubleshooting of induction sessions.
• Level up IT skills: gain proficiency in Microsoft Office and foundational course design and platform maintenance.
• Collaborate to create: work with the eLearning Technologist to design training guides, update webpages and suggest improvements.
• Library support: assist at the front desk with a wide range of enquiries.

Skills

People person

Tech-curious

Organised

Team player

Education

GCSEs including English Language

Tools

ESR

Clinical Skills.net

Microsoft Office

Job description

Portsmouth Hospitals University NHS Trust is seeking an E-Learning Clerical Support Apprentice. The role sits at the heart of our eLearning services, acting as the bridge between healthcare professionals and digital learning tools.

The apprenticeship provides a development pathway in LIAS, with mentorship from senior staff. It is aimed at internal applicants from PHU and Isle of Wight NHS Trusts, and offers a structured, supportive environment for your early career in NHS eLearning and library