Learning and Development Officer - Digital Apprentice

The Methodist Church in Britain; Coventry; On-site; GBP 24,000 - 30,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is offering an apprenticeship in Learning and Development, combining an on-the-job role with a Level 4 digital apprenticeship over about 16 months.

You will support the LMS, guide learners and managers, promote digital learning, and develop dashboards and reporting for senior stakeholders.

Qualifications

• Level 2 English and Maths, or equivalent.
• Demonstrable experience in a relevant subject such as digital skills learning or technology.

Responsibilities

• Support the administration and development of the Trust's Learning Management System.
• Provide advice and guidance to learners and managers on digital learning pathways.
• Promote and increase the use of digital learning solutions across the organisation.
• Support the development of competency frameworks and digital assessment tools.
• Assist with implementing digital products, including appraisal, 360 feedback and the LMS app.
• Develop reporting dashboards and produce data, reports and management information for compliance and senior stakeholders.
• Support the evaluation of learning programmes and identify opportunities for improvement.
• Build and maintain effective working relationships with stakeholders across the Trust and beyond.
• Monitor office management systems, including learning resources and training records, against audit requirements.

Skills

Digital learning

Stakeholder liaison

Data reporting

Project coordination

Attention to detail

Education

Level 2 English & Maths

Tools

Microsoft Office

Oracle Learning Management Systems

Electronic Staff Record

LMS platforms

Job description

This apprenticeship sits in the Learning and Development team at University Hospitals Coventry and Warwickshire NHS Trust, combining the job with a Level 4 digital apprenticeship over about 16 months. The work centres on supporting the Trust's Learning Management System, from enquiries and learner guidance to building competency frameworks and digital assessment tools. It leans towards reporting, with dashboards and management information for senior stakeholders, and it involves working across Professional Education teams and travelling between sites. Visa sponsorship is not available for this vacancy.

What the job involves

• Support the administration and development of the Trust's Learning Management System
• Provide advice and guidance to learners and managers on digital learning pathways
• Promote and increase the use of digital learning solutions across the organisation
• Support the development of competency frameworks and digital assessment tools
• Assist with implementing digital products, including appraisal, 360 feedback and the LMS app
• Develop reporting dashboards and produce data, reports and management information for compliance and senior stakeholders
• Support the evaluation of learning programmes and identify opportunities for improvement
• Build and maintain effective working relationships with stakeholders across the Trust and beyond
• Monitor office management systems, including learning resources and training records, against audit requirements
• Maintain resources and raise purchase orders with budget holder approval
• Maintain own knowledge and skills to ensure ongoing competence
• Carry out other duties required on behalf of Learning and Development Services

Qualifications

• Level 2 English and Maths, or equivalent
• Demonstrable experience in a relevant subject such as digital skills learning or technology

Experience

• Working in a health or social care setting delivering direct care and support
• Designing and delivering digital solutions for a diverse group of learners
• Regularly providing timely statistical data to senior stakeholders
• Teaching adults and facilitating group events
• Working in a customer-facing role

Skills & knowledge

• Thorough working knowledge of Microsoft Office, including Outlook, Word and Excel
• Knowledge of current NHS training and development trends and best practice
• Ability to assess individual and team development needs
• Excellent organisational skills and ability to prioritise workload to deadlines
• Ability to receive and interpret highly complex information
• Ability to liaise with internal and external stakeholders, including patients and carers

Other

• Evidence of demonstrating the Trust Values and Values in Action behaviours in the workplace
• Flexible approach to work
• Able to travel to alternative sites

Nice to have

• Coaching or mentoring qualification
• Line management experience
• Manipulating and reporting data using IT systems
• Familiarity with Electronic Staff Record and Oracle Learning Management Systems

What’s offered

• Access to a wide range of learning and development opportunities
• Progression from Band 4 to Band 5 on completing the apprenticeship