ELearning Clerical Support Apprentice

Isle of Wight NHS Trust; Sunderland; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Isle of Wight NHS Trust is offering an 18-month fixed-term apprenticeship in Library, Information & Archive Services (LIAS). This role supports eLearning and library functions, delivering hands-on training and gaining a recognised qualification within the NHS, via the LMP Education pathway.

As the apprentice, you will be the first point of contact for staff, helping with platforms like ESR and Clinical Skills.net, handling inductions, and maintaining training data.

Qualifications

• 5 GCSEs (or equivalent) including English Language.
• Customer service experience in a user-facing role.
• Technical familiarity with computers and basic IT systems.

Responsibilities

• Be the Digital Guide: first point of contact for staff, helping navigate ESR and Clinical Skills.net.
• Master online learning databases and provide basic training and troubleshooting.
• Support Trust Induction by assisting with setup and delivery of induction sessions.
• Develop IT skills and understand course design and platform maintenance.
• Collaborate with the eLearning Technologist to create training guides and update webpages.
• Assist front desk staff with a range of enquiries in a library setting.

Skills

People person

Tech-curious

Organised

Team player

Education

5 GCSEs including English Language

Tools

ESR

Clinical Skills.net

Job description

This vacancy is only open for applications for internal applicants from Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust

Band 2: £25,272 per annum

Contract Type: 18 Month Fixed Term Contract

Full time hours: 37.5 per week

This is an 18-month Library, Information & Archive Services (LIAS) Apprenticeship, delivered by LMP Education. The purpose of the apprenticeship is to provide a structured development pathway, enabling the successful candidate to gain the relevant knowledge, skills and experience required for the role.

Are you tech-savvy, organised, and eager to help others learn? We are looking for an enthusiastic E-Learning Clerical Support Apprentice to join our dynamic team. This isnt just a job, its a launchpad for your career in eLearning and library science

Main duties of the job

We sit at the heart of the Trusts knowledge sharing. As an apprentice, you will be the "face" of our eLearning services, acting as the bridge between healthcare professionals and the digital tools they need to save lives.

Who You Are

• A People Person: You enjoy helping others and can communicate clearly and kindly via phone, email, and in person.
• Tech-Curious: You have a natural interest in IT and are eager to learn how digital learning platforms function.
• Organised: You can manage a busy inbox, maintain calendars, and keep track of training data effectively.
• A Team Player: You are ready to pitch in, share ideas, and grow professionally through feedback and hands-on experience.

Why Join Us?

• Career Development: Gain a recognised qualification .
• Expert Mentorship: You will not be doing this alone. You will receive dedicated support and guidance from senior staff every step of the way.
• Real Impact: Your work directly supports the development of the healthcare professionals who keep our community healthy.
• Career Progression: Develop a broad toolkit of skills that are highly valued across the NHS.

About us

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Job responsibilities

You will gain hands-on experience in a professional, supportive environment, helping staff across the Trust (including MOD and Equans partners) access vital training. Under the guidance of the eLearning Technologist, you will develop specialised skills in both eLearning technology and library science.

What Youll Be Doing

• Be the Digital Guide: Act as the first point of contact for staff, helping them navigate platforms like ESR and Clinical Skills.net with a friendly, professional touch.
• Master New Systems: Learn the ins and outs of online learning databases and provide basic training and troubleshooting for Trust staff.
• Support Trust Induction: Play a key role in welcoming new starters by helping with the setup, execution, and troubleshooting of induction sessions.
• Level Up Your IT Skills: Become an expert in Microsoft Office and gain a foundational understanding of course design and platform maintenance.
• Collaborate & Create: Work alongside the eLearning Technologist to design training guides, update webpages, and suggest fresh ideas to improve our working procedures.
• Library Support: Gain experience in a library setting by assisting customers at the front desk (issue desk) with a wide variety of enquiries.

Please see attached Job Description for full details.

Person Specification

Qualifications

• 5 GCSEs (or equivalent) at Grade 4/C or above, specifically including English Language.

Experience

• Customer Service: Proven experience working in a customer-facing environment.
• Technical Familiarity: Previous experience in a role that involves regular use of computers.

Head of Library and Knowledge Services IWT/PHU