E-Commerce Orders & Sales Administrator

Office Angels Limited; Dartford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance

Private Health Care

Xmas Close

Pension Scheme

Team and Social Events

Free Parking

Job summary

Office Angels Limited is seeking an Order and Sales Administrator to manage online sales orders, maintain product listings, and support the marketing and E-Commerce teams. This on-site role in Dartford focuses on accurate order fulfillment, inventory control, and proactive customer service.

You will gain training in Sage Accounts and CRM usage while contributing to growth in the e-commerce business. Excellent communication and organizational skills are essential for success.

Qualifications

• Proven experience in e-commerce operations, sales support/administration, or customer service roles.
• Familiarity with Sage Accounts (training can be provided) and CRM systems.
• Desirable - Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.
• Strong attention to detail and superb organisational skills, with the ability to juggle multiple tasks.
• Excellent communication skills, both written and verbal, with a customer-centric mindset.
• Proactive and willing to learn.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

• Process customer orders accurately and efficiently, including verification, payment processing, and shipment coordination.
• Communicate order status and tracking information to customers, ensuring excellent service and timely resolution of inquiries.
• Pick and pack orders to be sent out to customers - coordinating delivery with third-party services/courier companies.
• Monitor fulfilment and shipping processes to guarantee customer satisfaction.
• Create and maintain compelling product listings, ensuring information is accurate and up to date (training provided).
• Collaborate with vendors to gather product data and keep inventory levels current.
• Conduct regular audits of product listings to rectify discrepancies.
• Maintain precise inventory records, monitor stock levels, and coordinate transfers/returns with logistics.
• Assist the E-Commerce and Marketing team with generating leads, preparing sales reports, and analyzing sales data.
• Promote featured products and campaigns on the e-commerce platform.
• Provide feedback on customer preferences and market trends to support decisions.

Skills

E-commerce operations

Sales support

Customer service

CRM systems

MS Office

Tools

Sage Accounts

Shopify

Magento

WooCommerce

Microsoft Office

Job description

Office Angels Limited is seeking an Order and Sales Administrator to manage online sales orders, maintain product listings, and support the marketing and E-Commerce teams. This on-site role in Dartford focuses on accurate order fulfillment, inventory control, and proactive customer service.

You will gain training in Sage Accounts and CRM usage while contributing to growth in the e-commerce business. Excellent communication and organizational skills are essential for success.