E-Commerce Sales Administrator

Office Angels; Hawley; Vor Ort; GBP 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

25 days annual leave plus bank hols

Life insurance

Private health care

Xmas close

Pension scheme

Team and social events

Free parking

Zusammenfassung

Office Angels is seeking an E-Commerce Sales Administrator to join their team in Dartford. The role focuses on managing online sales processes, order accuracy and customer service to drive e‑commerce growth.

It is office-based with standard hours and a salary of £28,000–£30,000 per year. Key responsibilities include order processing, product listing management, inventory control and sales support activities alongside the marketing team.

Qualifikationen

• Experience in e-commerce operations, sales support or customer service.
• Familiar with Sage Accounts and CRM systems; training available.
• Desirable: Shopify, Magento or WooCommerce experience.
• Strong attention to detail and organisation, able to juggle tasks.
• Excellent written and verbal communication with a customer-centric approach.

Aufgaben

• Process customer orders accurately, including verification, payment and shipment coordination.
• Create and maintain product listings; coordinate with vendors for data and inventory.
• Maintain precise inventory records and coordinate transfers/returns.
• Support the E‑Commerce and Marketing teams with leads, reports and data analysis.

Kenntnisse

E-commerce operations

Sales support

Customer service

Attention to detail

Organisational skills

Communication skills

Tools

Sage Accounts

CRM systems

Shopify

Magento

WooCommerce

Microsoft Office

Jobbeschreibung

E-Commerce Sales Administrator

Location: Hawley, Dartford DA2

Hours: Monday - Friday 9-5.30pm. Office Based/Onsite

Salary: 28,000 - 30,000 per annum

Benefits: 25 days annual leave plus bank holidays, Life insurance, Private Health Care, Xmas Close, Pension Scheme, Team and Social Events and Free Parking.

Our client, a dynamic player in the Building & Construction industry, is seeking an enthusiastic E-Commerce Sales Administrator to join their team. This is an exciting opportunity for a detail-oriented individual who thrives in a fast-paced environment and is passionate about e-commerce and accurate order taking.

As an E-Commerce Sales Administrator, you will play a crucial role in managing the online sales processes and ensuring customers receive top-notch service. Your responsibilities will encompass a variety of tasks, all aimed at optimising sales and contributing to the growth of the e-commerce business.

Key Responsibilities:

Order Processing:

• Process customer orders accurately and efficiently, including verification, payment processing, and shipment coordination.
• Communicate order status and tracking information to customers, ensuring excellent service and timely resolution of inquiries.
• Pick and pack orders to be sent out to customers - coordinating delivery with third-party services/courier companies.
• Monitor fulfilment and shipping processes to guarantee customer satisfaction.

Product Management:

• Create and maintain compelling product listings, ensuring all information is accurate, complete, and up to date.
• Collaborate with vendors to gather product data and keep inventory levels current.
• Conduct regular audits of product listings to rectify discrepancies.

Inventory Management:

• Maintain precise inventory records, monitoring stock levels to prevent shortages or overstock situations.
• Work alongside logistics teams for inventory transfers, stock adjustments, and returns.
• Implement effective inventory control measures to streamline operations.

Sales Support:

• Assist the E-Commerce and Marketing team with generating leads, preparing sales reports, and analysing sales data to identify trends and opportunities. (training provided)
• Collaborate with the Marketing and E-Commerce team to promote featured products, sales events, and promotional campaigns on the e-commerce platform.
• Provide feedback and insights on customer preferences, competitor analysis, market trends, and competitor activities to support strategic decision-making

Qualifications:

• Proven experience in e-commerce operations, sales support/administration, or customer service roles.
• Familiarity with Sage Accounts (training can be provided) and CRM systems.
• Desirable - Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.
• Strong attention to detail and superb organisational skills, with the ability to juggle multiple tasks.
• Excellent communication skills, both written and verbal, with a customer-centric mindset.
• Proactive and willing to learn
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

This role offers a chance to make a significant impact within an innovative organisation. If you are passionate about e-commerce and looking to take the next step in your career, this could be the perfect opportunity for you!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.