E-Commerce Sales Administrator

Confidential; Dartford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave plus bank holiday

Life insurance

Private Health Care

Xmas Close

Pension Scheme

Team and Social Events

Free Parking

Job summary

Office Angels is recruiting on behalf of a client in the Building & Construction sector for an E-Commerce Sales Administrator based in Dartford. The role focuses on managing online sales processes and delivering excellent customer service.

You will handle order processing, product listings, inventory coordination, and sales support activities, with training provided where needed. This is a Monday–Friday, office-based position offering a competitive salary and benefits.

Qualifications

• Proven experience in e-commerce operations, sales support or customer service roles.
• Familiarity with Sage Accounts and CRM systems; training available.
• Desirable: experience with Shopify, Magento or WooCommerce.

Responsibilities

• Process customer orders accurately, including verification, payment processing and shipment coordination.
• Communicate order status and tracking information to customers for timely resolutions.
• Pick and pack orders and coordinate delivery with third-party couriers.
• Monitor fulfilment and shipping to ensure customer satisfaction.
• Assist marketing and e-commerce teams with sales reports and analytics.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Proactive learner

MS Office

Tools

Sage Accounts

CRM systems

Shopify

Magento

WooCommerce

Job description

E-Commerce Sales Administrator
Location: Hawley, Dartford DA2
Hours: Monday - Friday 9-5.30pm. Office Based/Onsite
Salary: 28,000 - 30,000 per annum

Benefits: 25 days annual leave plus bank holidays, Life insurance, Private Health Care, Xmas Close, Pension Scheme, Team and Social Events and Free Parking.

Our client, a dynamic player in the Building & Construction industry, is seeking an enthusiastic E-Commerce Sales Administrator to join their team. This is an exciting opportunity for a detail-oriented individual who thrives in a fast-paced environment and is passionate about e-commerce and accurate order taking.

As an E-Commerce Sales Administrator, you will play a crucial role in managing the online sales processes and ensuring customers receive top-notch service. Your responsibilities will encompass a variety of tasks, all aimed at optimising sales and contributing to the growth of the e-commerce business.

Key Responsibilities:

Order Processing:

• Process customer orders accurately and efficiently, including verification, payment processing, and shipment coordination.
• Communicate order status and tracking information to customers, ensuring excellent service and timely resolution of inquiries.
• Pick and pack orders to be sent out to customers - coordinating delivery with third-party services/courier companies.
• Monitor fulfilment and shipping processes to guarantee customer satisfaction.

Product Management:

• Create and maintain compelling product listings, ensuring all information is accurate, complete, and up to date.
• Collaborate with vendors to gather product data and keep inventory levels current.
• Conduct regular audits of product listings to rectify discrepancies.

Inventory Management:

• Maintain precise inventory records, monitoring stock levels to prevent shortages or overstock situations.
• Work alongside logistics teams for inventory transfers, stock adjustments, and returns.
• Implement effective inventory control measures to streamline operations.

Sales Support:

• Assist the E-Commerce and Marketing team with generating leads, preparing sales reports, and analysing sales data to identify trends and opportunities. (training provided)
• Collaborate with the Marketing and E-Commerce team to promote featured products, sales events, and promotional campaigns on the e-commerce platform.
• Provide feedback and insights on customer preferences, competitor analysis, market trends, and competitor activities to support strategic decision-making

Qualifications:

• Proven experience in e-commerce operations, sales support/administration, or customer service roles.
• Familiarity with Sage Accounts (training can be provided) and CRM systems.
• Desirable - Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.
• Strong attention to detail and superb organisational skills, with the ability to juggle multiple tasks.
• Excellent communication skills, both written and verbal, with a customer-centric mindset.
• Proactive and willing to learn
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

This role offers a chance to make a significant impact within an innovative organisation. If you are passionate about e-commerce and looking to take the next step in your career, this could be the perfect opportunity for you!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.