E-commerce Order & Sales Administrator

Confidential; Dartford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance

Private Health Care

Xmas Close

Pension Scheme

Team and Social Events

Free Parking

Job summary

Confidential in Hawley, Dartford is seeking an Order and Sales Administrator to join our team. The role focuses on online sales orders, order accuracy, and delivering excellent customer service in a busy e-commerce environment.

You'll process orders, manage listings, maintain inventory, support the Sales and Marketing teams, and coordinate with couriers. Office-based hours Mon-Fri 9-5:30, with a salary band of 28,000–30,000 GBP per year plus benefits.

Qualifications

• Proven experience in e-commerce operations, sales support/administration, or customer service roles.
• Familiarity with Sage Accounts (training can be provided) and CRM systems.
• Desirable - Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.

Responsibilities

• Process customer orders accurately, including verification, payment processing, and shipment coordination.
• Communicate order status and tracking information to customers, ensuring excellent service and timely resolution of inquiries.
• Pick and pack orders and coordinate delivery with third-party couriers.
• Maintain precise inventory records and collaborate with logistics for transfers and returns.
• Assist the E-Commerce and Marketing teams with generating leads, preparing sales reports, and analyzing sales data.

Skills

E-commerce operations

Sales support

Customer service

CRM systems

Sage Accounts

Microsoft Office

Tools

Shopify

Magento

WooCommerce

Job description

Confidential in Hawley, Dartford is seeking an Order and Sales Administrator to join our team. The role focuses on online sales orders, order accuracy, and delivering excellent customer service in a busy e-commerce environment.

You'll process orders, manage listings, maintain inventory, support the Sales and Marketing teams, and coordinate with couriers. Office-based hours Mon-Fri 9-5:30, with a salary band of 28,000–30,000 GBP per year plus benefits.