E-commerce Customer Experience Specialist

Vision Express; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Vision Express is hiring an E-commerce Customer Care Advisor to handle online orders with precision and exceptional service. You will manage queries across email, phone and live chat, ensuring accuracy in prescriptions and orders, while guiding customers through their online journey.

Join a collaborative team focused on improving the online customer experience, maintaining high standards, and resolving issues promptly to ensure customer satisfaction and loyalty.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Proactive problem solving and customer-focused mindset.

Responsibilities

• Manage customer queries across email, phone and live chat to provide clear, timely responses.
• Support customers throughout their online journey, guiding them and resolving issues for a seamless experience.
• Take ownership of customer concerns, investigate and resolve where possible or escalate when needed.
• Maintain high levels of accuracy and efficiency, balancing speed with attention to detail.

Skills

Customer service

Job description

Vision Express is hiring an E-commerce Customer Care Advisor to handle online orders with precision and exceptional service. You will manage queries across email, phone and live chat, ensuring accuracy in prescriptions and orders, while guiding customers through their online journey.

Join a collaborative team focused on improving the online customer experience, maintaining high standards, and resolving issues promptly to ensure customer satisfaction and loyalty.