Dynamics CRM Architect

JR United Kingdom; Gloucester; On-site; GBP 60,000 - 85,000; Full time

Job summary

A prominent company in the UK is seeking a dynamic CRM Architect to spearhead the expansion of their CRM solution across the organization. This role demands both technical expertise and strong stakeholder management skills, providing an opportunity to enhance customer experiences while working within an inclusive and supportive team. The ideal candidate will thrive on collaboration with talented developers and take ownership of innovative CRM solutions.

Qualifications

• Extensive experience as a CRM Architect or similar role.
• Familiarity with MS Dynamics, especially F&O and CE.
• Ability to handle and communicate with stakeholders effectively.

Responsibilities

• Lead technical design and decision-making for CRM expansion.
• Ensure successful design, implementation, deployment, and adoption of CRM solutions.
• Collaborate with D365 developers and assign tasks.

Skills

Stakeholder Management

Technical Design

Education

Relevant qualifications in IT/Computing

Tools

MS Dynamics

CRM Software

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is performing well. The goal now is to expand its adoption across the entire organization.

The business is receptive to this expansion, recognizing the benefits already achieved.

The Architect must understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will assign tasks and collaborate with talented developers.

We need

An experienced CRM architect familiar with MS Dynamics, especially F&O and CE.

Someone confident in handling stakeholders.

You must be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

We care about our customers—the CRM aims to enhance customer experience and care.

We value our colleagues; our environment is inclusive and supportive.