Dynamics CRM Architect

JR United Kingdom; Cardiff; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking a CRM Architect to guide the adoption of the MS Dynamics CRM across the organization. This role involves both technical hands-on work and strategic design, ensuring enhanced customer care and experience. The ideal candidate will balance stakeholder management with a commitment to team collaboration, driving successful CRM implementation.

Qualifications

• Experienced CRM architect familiar with MS Dynamics.
• Knowledge of D365 F&O and CE is essential.
• Willingness to travel occasionally is required.

Responsibilities

• Design and implement CRM solutions for company-wide adoption.
• Manage tasks with a team of D365 developers.
• Ensure successful deployment and maximize CRM benefits.

Skills

Stakeholder Management

Technical Design

CRM System Adoption

Education

Relevant Qualifications

Tools

MS Dynamics

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is working well. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already realized.

The Architect needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, which is challenging but highly rewarding when executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (approximately once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Focus on caring for the customer (the CRM aims to improve customer experience and care).

Value your colleagues; the environment is inclusive and supportive.