Dynamics CRM Architect

JR United Kingdom; Cheltenham; On-site; GBP 60,000 - 85,000; Full time

Job summary

JR United Kingdom seeks an experienced CRM Architect to enhance CRM adoption across the company. The role demands technical expertise in MS Dynamics and stakeholder management, focusing on designing effective solutions. Successful candidates will thrive in a supportive environment, contributing to significant improvements in customer experience.

Qualifications

• Experience with MS Dynamics, particularly F&O and CE.
• Ability to manage stakeholders confidently.

Responsibilities

• Lead the design, implementation, and deployment of CRM solutions.
• Manage tasks and support a team of D365 developers.

Skills

Technical design

Stakeholder management

Education

Relevant qualifications preferred

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is functioning well. The goal now is to achieve company-wide adoption.

The business is eager to proceed, recognizing the benefits already realized.

The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, which is challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about your colleagues; the environment is inclusive and supportive.