Dynamics CRM Architect

JR United Kingdom; Telford; On-site; GBP 50,000 - 85,000; Full time

Job summary

A leading company in the UK is looking for an experienced CRM Architect to lead the design and adoption of their CRM solutions, particularly using MS Dynamics. This role involves hands-on work, stakeholder engagement, and collaboration with a supportive team. The ideal candidate will have experience in CRM architecture and be prepared for occasional travel.

Qualifications

• Experience as a CRM Architect required.
• Familiarity with MS Dynamics, F&O and CE necessary.
• Confident in handling stakeholders.

Responsibilities

• Responsible for designing, implementing, and deploying overall CRM solutions.
• Manage tasks with a team of D365 developers.

Skills

Stakeholder management

Technical design

Hands-on technical work

Education

Relevant qualifications preferred

Tools

MS Dynamics

Job description

Social network you want to login/join with:

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in various parts of the business and is functioning well. The goal now is to achieve company-wide adoption.

The business is motivated to do so, recognizing the benefits already observed.

The Architect

Needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This involves technical hands-on work and high-level design, which is challenging but highly rewarding when executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

What we need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

We care about the customer, aiming to improve their experience and care through the CRM.

We care about colleagues; our environment is inclusive and supportive.