Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Wolverhampton; Remote; GBP 40,000 - 56,000; Full time

Job summary

A leading company seeks a Dynamics 365 Support Analyst for a SC-cleared role in a live environment. This remote position requires hands-on expertise in D365 Customer Service, focusing on user support and ticket management. Ideal for candidates aiming to enhance their D365 support experience in an immediate start contract.

Benefits

3-month contract, extendable

100% remote work

Boosted future contract prospects due to SC clearance

Qualifications

• Active SC Clearance is mandatory.
• Experience in Dynamics 365 Customer Service required.
• Hands-on role requiring problem-solving skills.

Responsibilities

• Triage tickets and identify defects or config issues.
• Handle user administration and escalate as needed.
• Communicate effectively with tech and non-tech users.

Skills

Experience supporting D365 ticketing environments

Strong hands-on experience with D365 Customer Service

Solid knowledge of D365 entities

1st and 2nd line support experience

Job description

Social network you want to login/join with:

col-narrow-left

Client:

MS Talent

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

col-wide

Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects