Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Kingston upon Hull; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Dynamics 365 Support Analyst for a remote position. The analyst will provide essential support in a live environment, troubleshooting problems and managing user experiences with D365. This hands-on role offers a contract with flexible extensions, ideal for boosting future contract prospects.

Benefits

3-month contract, extendable

100% remote work

Boosts future contract prospects

Qualifications

• Active SC Clearance required.
• Strong hands-on experience with D365 Customer Service.
• 1st and 2nd line support experience in D365.

Responsibilities

• Triage tickets and identify defects.
• Handle user administration and set permissions.
• Communicate with users and escalate issues as needed.

Skills

D365 Customer Service

Ticketing Support

Troubleshooting

User Administration

Communication

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), kingston upon hull, east yorkshire

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Client:

MS Talent

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects