Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Leeds; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading organization is seeking a Dynamics 365 Support Analyst (SC Cleared) for a hands-on, remote-first contract role. Candidates will support a live D365 Customer Service system, ensuring ticket resolution and user support in a challenging, dynamic environment, enhancing future contract opportunities.

Benefits

3-month contract, extendable

100% remote

SC clearance benefits for future contracts

Qualifications

• Active SC Clearance required.
• Strong hands-on experience with D365 Customer Service.
• 1st and 2nd line support experience in D365.

Responsibilities

• Triage tickets and identify defects in D365.
• Handle user administration and set permissions.
• Directly communicate with users to resolve issues.

Skills

D365 Customer Service

User Admin

Troubleshooting

Job description

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Dynamics 365 Support Analyst (SC Cleared), leeds, west yorkshire

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Client:

MS Talent

Location:

leeds, west yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects