Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Oxford; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading remote-first organization is looking for a Dynamics 365 Support Analyst (SC Cleared) to provide essential 1st and 2nd line support for their D365 Customer Service system. The role offers a 3-month contract, fully remote work, and the opportunity to enhance future contract prospects by gaining SC clearance experience.

Benefits

100% remote work

Contract extendable beyond 3 months

Opportunity to boost future contract prospects

Qualifications

• Active SC Clearance required.
• Strong hands-on experience with D365 Customer Service.
• Experience supporting D365 ticketing environments.

Responsibilities

• Triage tickets and identify defects in the system.
• Handle user admin and set permissions.
• Solve issues and escalate to 3rd line support where needed.

Skills

D365 Customer Service

1st Line Support

2nd Line Support

Troubleshooting

User Administration

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), oxford district

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Client:

MS Talent

Location:

oxford district, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects