Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Cardiff; Remote; GBP 35,000 - 45,000; Full time

Job summary

A remote-first organization seeks a Dynamics 365 Support Analyst with SC clearance to provide support for its live D365 Customer Service system. The role involves hands-on troubleshooting, ticket management, and user communication, well-suited for candidates seeking contract experience in a live environment.

Benefits

3-month contract, extendable

100% remote work

SC-cleared role for better future contract prospects

Qualifications

• Active SC Clearance required.
• Strong hands-on experience with D365 Customer Service is essential.
• Experience in supporting D365 ticketing environments is needed.

Responsibilities

• Triage tickets and identify defects and configuration issues.
• Handle user administration and set permissions.
• Communicate with users to resolve issues promptly.

Skills

D365 Customer Service

1st and 2nd line support

Troubleshooting

User administration

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), cardiff

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Client:

MS Talent

Location:

cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects