Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Chester; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading remote-first organization is seeking a Dynamics 365 Support Analyst with active SC clearance to provide support in a live customer service system. This hands-on role will involve troubleshooting, user management, and ensuring the smooth operation of the D365 environment. The position offers flexibility with a 3-month contract that can be extended, making it ideal for those with relevant experience and a desire for impactful work.

Benefits

100% remote work

Extendable contract

Qualifications

• Active SC Clearance is required.
• Strong experience in D365 Customer Service and ticketing environments.
• Hands-on operational support experience.

Responsibilities

• Triage tickets and handle user admin.
• Identify and troubleshoot configuration issues.
• Communicate effectively with technical and non-technical users.

Skills

D365 Customer Service

1st Line Support

2nd Line Support

User Administration

Clear Communication

Job description

Social network you want to login/join with:

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Client:

MS Talent

Location:

chester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects