Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Wakefield; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading organisation seeks a Dynamics 365 Support Analyst to provide hands-on support within a live customer service environment. The role demands SC Clearance and significant D365 experience, offering a 3-month remote contract with opportunities for extension. You'll collaborate both technically and with users directly to resolve issues efficiently.

Benefits

100% remote

3-month extendable contract

SC-cleared role boosts contract prospects

Qualifications

• Strong hands-on experience with D365 Customer Service.
• Experience supporting D365 ticketing environments.
• Solid knowledge of D365 entities: Contact, Cases, Accounts.

Responsibilities

• Triage tickets, identify defects and configuration issues.
• Handle user administration and set permissions.
• Solve issues directly with users and escalate to 3rd line when necessary.

Skills

SC Clearance

Dynamics 365 Customer Service

1st and 2nd line support experience

Troubleshooting

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), wakefield

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Client:

MS Talent

Location:

wakefield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects