Dynamic Transport & Service Coordinator – Growth & Impact

Veolia; Norwich; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Enhanced pension

Free physiotherapy

Discounts

Health resources

Training & development

Earned pay access

Job summary

Veolia in Norwich is seeking a Transport Operations Supervisor to oversee daily service delivery, route planning and driver coordination, ensuring safety and regulatory compliance.

You will drive service excellence, manage depot activities and support performance metrics while engaging with customers and colleagues. The role offers 40 hours per week, a salary of £28,500 per annum plus a bonus and Veolia benefits, with 25 days leave and a comprehensive benefits package.

Qualifications

• Able to demonstrate understanding of transport compliance and WTD.
• Good communication skills with drivers, frontline staff and customers.
• Ability to organise a busy workload and operate at a fast pace with a quality management system (ISO).
• Experienced IT skills and ability to adapt to Google operating systems.

Responsibilities

• Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees.
• Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles/routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.
• Deliver service excellence, including delivery of service and recovery (next working day) and communication of non-service/missed lifts within company parameters.
• Assist the Service Manager to identify routing efficiencies and capacity.
• Effective container stock level control and driver communication.
• Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies.
• Deliver Toolbox Talks to drivers and operatives.
• Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager.
• Adhere to and comply with all aspects of Operator Licence obligations.
• Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements.
• Work closely with the Service Manager to deliver depot KPI's.
• Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company's agreed timescales and quality feedback is provided to originators.

Skills

Transport compliance

Communication

Workload management

Quality management

IT skills

Google OS

Job description

Veolia in Norwich is seeking a Transport Operations Supervisor to oversee daily service delivery, route planning and driver coordination, ensuring safety and regulatory compliance.

You will drive service excellence, manage depot activities and support performance metrics while engaging with customers and colleagues. The role offers 40 hours per week, a salary of £28,500 per annum plus a bonus and Veolia benefits, with 25 days leave and a comprehensive benefits package.