Operations Service Coordinator — Safe, Efficient Transport

Veolia UK; Norwich; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Free physiotherapy

Retail discounts

Health resources and support

Training & development

Stream – financial well-being

Job summary

Veolia UK in Norwich is recruiting a Depot Operations Coordinator to uphold Quality, Health, Safety and Environment as the top priority in transport operations. You will manage daily service delivery, plan routes, communicate with customers, and support drivers throughout the day.

The role requires understanding of transport compliance (WTD), strong communication, and the ability to organise a busy workload with ISO QMS and IT skills.

Qualifications

• Understanding of transport compliance and Working Time Directive (WTD).
• Excellent communication with drivers, frontline staff and customers.
• Ability to organise a busy workload and operate at pace; familiarity with ISO QMS and IT tools (Google).

Responsibilities

• Ensure Quality, Health, Safety and Environment remain the top priority in transport operations.
• Manage daily service delivery, including dynamic routing, customer communication and driver liaison.
• Deliver service excellence: on-time deliveries, handling missed lifts, and proactive feedback within company parameters.
• Assist to identify routing efficiencies and depot capacity.
• Lead toolbox talks for drivers and operatives.
• Conduct investigations into accidents and incidents as directed by the Service Manager.
• Ensure compliance with Operator Licence obligations and monitor driver performance and leave entitlements.
• Collaborate with the Service Manager to achieve depot KPIs.
• Log safety concerns and near misses in Ecoonline and close them per policy.

Skills

Transport compliance

Communication skills

Time management

IT skills

Google Workspace

Tools

Quality management system (ISO)

Job description

Veolia UK in Norwich is recruiting a Depot Operations Coordinator to uphold Quality, Health, Safety and Environment as the top priority in transport operations. You will manage daily service delivery, plan routes, communicate with customers, and support drivers throughout the day.

The role requires understanding of transport compliance (WTD), strong communication, and the ability to organise a busy workload with ISO QMS and IT skills.