Transport Service Delivery Coordinator

Veolia; Hinckley; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Free physiotherapy

Discounts on retailers

Health and wellbeing resources

Training & development

Stream – financial well-being

Job summary

Veolia in Hinckley (LE10) is seeking a proactive transport operations supervisor to lead daily depot activities with safety and compliance at the forefront.

You will plan routes, coordinate drivers and communications, monitor service levels and drive improvements to deliver reliable, cost‑effective transport services while maintaining a positive customer experience. The role includes training, development opportunities and a supportive team culture.

Qualifications

• Understanding of transport compliance and WTD.
• Strong communication with drivers, frontline staff and customers.
• Ability to organise a busy workload and work at a fast pace.
• Experience with quality management systems and IT tools.
• Proficiency with Google operating systems.

Responsibilities

• Ensure Quality, Health, Safety and Environment remains the priority in transport operations.
• Manage daily service delivery, plan routes, and communicate with customers and drivers.
• Deliver service excellence: respond to calls, manage recoveries, and communicate within company parameters.
• Assist the Service Manager to identify routing efficiencies and capacity.
• Control container stock levels and liaise with customers and drivers.
• Support People management processes and training delivery to staff.
• Deliver Toolbox Talks to drivers and operatives.
• Conduct first stage investigations into accidents and incidents as directed.
• Adhere to Operator Licence obligations.
• Manage day-to-day activities of all drivers at the depot including leave entitlements.
• Work with Service Manager to achieve depot KPI's.
• Log safety concerns and near misses in Eco online and close out timely.
• Update workload/planner
• Arrange MOTs & Services

Skills

Transport compliance

WTD (Working Time Directive)

Communication skills

Organization

IT skills

Google OS

Tools

Google OS

Job description

Veolia in Hinckley (LE10) is seeking a proactive transport operations supervisor to lead daily depot activities with safety and compliance at the forefront.

You will plan routes, coordinate drivers and communications, monitor service levels and drive improvements to deliver reliable, cost‑effective transport services while maintaining a positive customer experience. The role includes training, development opportunities and a supportive team culture.