Service Coordinator

Veolia; Norwich; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Enhanced pension

Free physiotherapy

Discounts

Health resources

Training & development

Earned pay access

Job summary

Veolia in Norwich is seeking a Transport Operations Supervisor to oversee daily service delivery, route planning and driver coordination, ensuring safety and regulatory compliance.

You will drive service excellence, manage depot activities and support performance metrics while engaging with customers and colleagues. The role offers 40 hours per week, a salary of £28,500 per annum plus a bonus and Veolia benefits, with 25 days leave and a comprehensive benefits package.

Qualifications

• Able to demonstrate understanding of transport compliance and WTD.
• Good communication skills with drivers, frontline staff and customers.
• Ability to organise a busy workload and operate at a fast pace with a quality management system (ISO).
• Experienced IT skills and ability to adapt to Google operating systems.

Responsibilities

• Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees.
• Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles/routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.
• Deliver service excellence, including delivery of service and recovery (next working day) and communication of non-service/missed lifts within company parameters.
• Assist the Service Manager to identify routing efficiencies and capacity.
• Effective container stock level control and driver communication.
• Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies.
• Deliver Toolbox Talks to drivers and operatives.
• Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager.
• Adhere to and comply with all aspects of Operator Licence obligations.
• Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements.
• Work closely with the Service Manager to deliver depot KPI's.
• Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company's agreed timescales and quality feedback is provided to originators.

Skills

Transport compliance

Communication

Workload management

Quality management

IT skills

Google OS

Job description

Salary: £28,500 per annum plus Bonus and Veolia benefits
Hours: 40 hours per week, Monday to Friday 8:30 AM- 5:00 PM
Location: Norwich, NR5 0TL
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our enhanced pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing;

• Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees
• Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs
• Ensure that Service excellence is delivered, this includes:
• Delivery of service.
• Recovery (next working day) and communication of non-service/missed lifts within company parameters
• Assist the Service Manager to identify routing efficiencies and capacity.
• Effective container stock level control and customer and driver communication
• Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies.
• Deliver Toolbox Talks to drivers and operatives
• Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager
• Adhere to and comply with all aspects of Operator Licence obligations
• Manage the day to day activities of all drivers at the depot including compliance,
• performance and leave entitlements
• Work closely with the Service Manage to deliver depot KPI's
• Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company's agreed timescales and quality feedback is provided to originators

What we're looking for;

Essential:

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable:

• Previous experience operating within a similar industry; waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.