Service Coordinator

Veolia UK; Norwich; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Free physiotherapy

Retail discounts

Health resources and support

Training & development

Stream – financial well-being

Job summary

Veolia UK in Norwich is recruiting a Depot Operations Coordinator to uphold Quality, Health, Safety and Environment as the top priority in transport operations. You will manage daily service delivery, plan routes, communicate with customers, and support drivers throughout the day.

The role requires understanding of transport compliance (WTD), strong communication, and the ability to organise a busy workload with ISO QMS and IT skills.

Qualifications

• Understanding of transport compliance and Working Time Directive (WTD).
• Excellent communication with drivers, frontline staff and customers.
• Ability to organise a busy workload and operate at pace; familiarity with ISO QMS and IT tools (Google).

Responsibilities

• Ensure Quality, Health, Safety and Environment remain the top priority in transport operations.
• Manage daily service delivery, including dynamic routing, customer communication and driver liaison.
• Deliver service excellence: on-time deliveries, handling missed lifts, and proactive feedback within company parameters.
• Assist to identify routing efficiencies and depot capacity.
• Lead toolbox talks for drivers and operatives.
• Conduct investigations into accidents and incidents as directed by the Service Manager.
• Ensure compliance with Operator Licence obligations and monitor driver performance and leave entitlements.
• Collaborate with the Service Manager to achieve depot KPIs.
• Log safety concerns and near misses in Ecoonline and close them per policy.

Skills

Transport compliance

Communication skills

Time management

IT skills

Google Workspace

Tools

Quality management system (ISO)

Job description

Ready to find the right role for you?

Salary: £28,500 per annum plus Bonus and Veolia benefits
Hours: 40 hours per week, Monday to Friday 8:30 AM- 5:00 PM
Location: Norwich, NR5 0TL

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our enhanced pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing;

• Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees
• Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs
• Ensure that Service excellence is delivered, this includes:
  • Delivery of service.
  • Recovery (next working day) and communication of non-service/missed lifts
  • within company parameters
  • Assist the Service Manager to identify routing efficiencies and capacity.
  • Effective container stock level control and customer and driver communication
• Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies.
• Deliver Toolbox Talks to drivers and operatives
• Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager
• Adhere to and comply with all aspects of Operator Licence obligations
• Manage the day to day activities of all drivers at the depot including compliance,
• performance and leave entitlements
• Work closely with the Service Manage to deliver depot KPI’s
• Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company’s agreed timescales and quality feedback is provided to originators

What we're looking for;

Essential:

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable:

• Previous experience operating within a similar industry; waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.