Dynamic Returns & Front Desk Coordinator

Oakley Recruitment Limited; Stafford; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Free onsite parking

Pension

Healthcare

Holiday entitlement

Life Assurance

Job summary

Oakley Recruitment Limited, in Tamworth, invites applications for a Receptionist Returns Coordinator on a full-time permanent basis. You will manage returns administration, answer the door and phone, and support various internal teams while providing a welcoming first impression.

This role requires strong communication, data entry and organisation, with exposure to ERP systems. A Monday–Friday, 40-hour week with on-site duties and parking is expected; benefits include pension, healthcare, and

Qualifications

• Previous experience in customer service or administrative role.
• Reception or front-of-house experience is advantageous.
• Excellent verbal and written communication with a professional approach.
• Ability to manage workloads independently and prioritise varied tasks.
• Strong administration and data entry skills with high accuracy.
• Proficient in Outlook and Excel; experience with Sage or ERP systems.

Responsibilities

• Managing returns administration, including processing debit notes, credits and supporting documentation through internal and ERP systems.
• Monitoring the returns inbox, investigating queries and following up on outstanding returns and debits.
• Liaising with carriers, Customer Service, Quality, Credit Control and Sales to resolve returns, delivery and invoice queries.
• Acting as the first point of contact for visitors and managing the reception area professionally.
• Managing a busy multi-line switchboard and directing inbound calls.
• Processing post, scanning and validating documentation, maintaining accurate records.
• Supporting general office administration including meeting room prep and refreshments.

Skills

Customer service

Reception/front-of-house

Communication skills

Data entry

Administrative experience

Outlook

Excel

ERP/Sage

Tools

Outlook

Excel

Sage/ERP

Job description

Oakley Recruitment Limited, in Tamworth, invites applications for a Receptionist Returns Coordinator on a full-time permanent basis. You will manage returns administration, answer the door and phone, and support various internal teams while providing a welcoming first impression.

This role requires strong communication, data entry and organisation, with exposure to ERP systems. A Monday–Friday, 40-hour week with on-site duties and parking is expected; benefits include pension, healthcare, and