Dynamic Rental Customer Advisor - Flexible Leave & Benefits

Arnold Clark; Elgin; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

33 days annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced parental leave

Résumé du poste

Arnold Clark Car & Van Rental in Elgin is seeking a Rental Customer Advisor to join our busy team. You will deliver excellent customer service face-to-face and over the phone, using strong organisation to complete tasks efficiently and handle queries with care.

The role requires flexibility to work a 45-hour week across five days, including alternate weekends, and occasional coverage at other branches. A full UK driving licence is essential, and previous rental industry experience is useful but

Qualifications

• Strong administrative skills.
• Proven ability to work well in a team.
• Excellent verbal and written communication.
• Flexibility to work shifts on a rota, including weekends.
• A full UK driving licence.

Responsabilités

• Delivering excellent customer care face-to-face and by phone.
• Use communication and organisational skills to complete tasks efficiently.
• Handle customer complaints and queries professionally.
• Monitor and control branch expenditure and report findings.
• Run daily reports and ensure actions are taken.
• Promote the branch and ensure a positive customer experience.
• Occasionally cover at other branches when needed.

Connaissances

Administrative skills

Teamwork

Communication skills

Shift work

UK driving licence

Rental industry experience

Description du poste

Arnold Clark Car & Van Rental in Elgin is seeking a Rental Customer Advisor to join our busy team. You will deliver excellent customer service face-to-face and over the phone, using strong organisation to complete tasks efficiently and handle queries with care.

The role requires flexibility to work a 45-hour week across five days, including alternate weekends, and occasional coverage at other branches. A full UK driving licence is essential, and previous rental industry experience is useful but