Rental Services & Customer Care Advisor

Arnold Clark; Elgin; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Generous employee discounts

Job summary

Arnold Clark Group in Scotland is seeking a Customer Service Administrator to join the Car & Van Rental team. You’ll work with management and staff to deliver the excellent service levels our customers expect from us.

The role requires a flexible, organised approach and a commitment to maintaining a high standard of customer service at all times. As part of a busy Arnold Clark Car & Van Rental team, you’ll handle face-to-face and telephone inquiries, process tasks efficiently, and contribute to

Qualifications

• Strong administrative skills.
• Demonstrable ability to work effectively as part of a team.
• Good communication skills.
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches.
• A full UK driving licence.

Responsibilities

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Skills

Administrative skills

Teamwork

Communication skills

Shift flexibility

UK driving licence

Job description

Arnold Clark Group in Scotland is seeking a Customer Service Administrator to join the Car & Van Rental team. You’ll work with management and staff to deliver the excellent service levels our customers expect from us.

The role requires a flexible, organised approach and a commitment to maintaining a high standard of customer service at all times. As part of a busy Arnold Clark Car & Van Rental team, you’ll handle face-to-face and telephone inquiries, process tasks efficiently, and contribute to