Weekend Rental Customer Care Specialist

Arnold Clark Group; City of Edinburgh; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

33 days’ annual leave pro rata

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Job summary

Arnold Clark Group in Edinburgh’s Sighthill Car & Van Rental is seeking a part-time Rental Customer Advisor who is organised, enthusiastic and committed to delivering great service to customers.

As part of a busy team, you’ll handle face-to-face and telephone enquiries, maintain accurate records, manage daily reports, and support branch operations while covering shifts across weekends. The role offers excellent benefits including generous leave and employee discounts.

Qualifications

• Strong administrative skills.
• Demonstrable ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work shifts on a rota basis seven days per week and also cover other branches.
• A full UK driving licence.

Responsibilities

• Delivering a consistently excellent level of customer care, both face to face and on the telephone.
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
• Handling customer complaints and queries.
• Monitoring and controlling expenditure.
• Running daily reports and ensuring they're acted on.
• Helping to promote the branch and a positive customer experience.
• Occasionally covering at other branches when needed.

Skills

Strong administrative skills

Team player

Good communication skills

Rotational shifts

UK driving licence

Job description

Arnold Clark Group in Edinburgh’s Sighthill Car & Van Rental is seeking a part-time Rental Customer Advisor who is organised, enthusiastic and committed to delivering great service to customers.

As part of a busy team, you’ll handle face-to-face and telephone enquiries, maintain accurate records, manage daily reports, and support branch operations while covering shifts across weekends. The role offers excellent benefits including generous leave and employee discounts.