Rental Customer Advisor

Arnold Clark; Aberdeen City; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Annual leave 33 days pro rata

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Training

Enhanced parental leave

Zusammenfassung

Arnold Clark Car & Van Rental in Aberdeen is looking for a highly organised Rental Customer Advisor to join our busy team. You will deliver outstanding service face-to-face and over the phone, using strong communication and organisational skills.

The role requires flexibility to work a rota basis across weekends and weekdays, with options for full-time or part-time hours. A full UK driving licence is essential, and previous rental experience is desirable but not essential.

Qualifikationen

• Strong administrative skills and attention to detail.
• Ability to work effectively in a team.
• Excellent communication skills (face-to-face and telephone).
• Flexible to cover rota seven days per week and other branches.
• Hold a valid UK driving licence.

Aufgaben

• Deliver excellent customer care in person and on the telephone.
• Handle enquiries and resolve complaints efficiently.
• Complete daily reports and monitor expenditure.
• Promote branch and customer experience.
• Cover other branches when required.

Kenntnisse

Administrative skills

Teamwork

Communication skills

Flexibility with rota

Full UK driving licence

Jobbeschreibung

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Aberdeen Car & Van Rental branch.

We Offer

• 33 days’ annual leave pro rata
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Part Time: Saturday 7.30am - 5pm, Sunday 8am - 4.30pm plus 2 weekdays (days to be confirmed).

Full Time : 45 hours per week.

About The Role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential Skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice To Have (but Not Essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.