Rental Customer Advisor - Service & Admin Pro (Part-Time)

Arnold Clark Group; Aberdeen City; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

33 days annual leave pro rata

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced parental leave

Job summary

Arnold Clark Group in Aberdeen is seeking a Rental Customer Advisor for our Car & Van Rental branch. The role supports both part-time and full-time schedules, with duties spanning customer care, administration, and daily reporting to ensure high service levels.

You will work as part of a busy team, providing excellent face-to-face and telephone service, handling queries, and promoting a positive branch experience. A flexible approach and UK driving licence are essential.

Qualifications

• Strong administrative skills.
• Ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work a rota covering seven days per week.
• A full UK driving licence.

Responsibilities

• Delivering a consistently excellent level of customer care, both face to face and on the telephone.
• Using your communication and organisational skills to ensure tasks are completed effectively and efficiently.
• Handling customer complaints and queries.
• Monitoring and controlling expenditure.
• Running daily reports and acting on them.
• Helping to promote the branch and a positive customer experience.
• Occasionally covering at other branches when needed.

Skills

Administrative skills

Teamwork

Communication

Shift work

UK driving licence

Job description

Arnold Clark Group in Aberdeen is seeking a Rental Customer Advisor for our Car & Van Rental branch. The role supports both part-time and full-time schedules, with duties spanning customer care, administration, and daily reporting to ensure high service levels.

You will work as part of a busy team, providing excellent face-to-face and telephone service, handling queries, and promoting a positive branch experience. A flexible approach and UK driving licence are essential.