Outpatient Admin Clerk - Front Desk & Appointments

Leeds Teaching Hospitals NHS Trust; Cross; On-site; GBP 19,000 - 23,000; Part time

Job summary

Leeds Teaching Hospital NHS Trust is seeking an adaptable Clerical Officer to support Outpatient clinics across multiple sites. You will manage appointments using the Patient Administration System and provide front of house reception services, ensuring smooth patient flow and accurate paperwork.

The role requires literacy, numeracy, reliability and a collaborative approach within a busy outpatient environment.

Qualifications

• Literacy and numeracy skills required for accurate record-keeping, appointment management and receptionist duties.
• Commitment to undertake mandatory and role-specific training as required, including additional training to meet service changes and developments.
• Clear insight into the duties and responsibilities of the post, demonstrating a thorough understanding of the role and the impact it has on patient experience and the wider service.
• Self-motivation and a commitment to provide an efficient, high-quality service in a busy and demanding environment.
• Reliability and dependability with a consistent approach to attendance, timekeeping and work responsibilities.
• A flexible and adaptable approach to duties and working practices, responding efficiently and positively to changing service needs.
• Competent keyboard skills with the ability to complete work accurately and efficiently to maintain a high-quality service.
• Good interpersonal skills with the ability to communicate politely, clearly and sensitively with patients, visitors and colleagues.
• An ability to work independently using own initiative and judgement, within established Trust policies, procedures and guidelines.
• An ability to work effectively as part of a multi-disciplinary team to deliver high quality patient centred services.

Responsibilities

• Book patient appointments in person and by telephone.
• Provide front of house reception support.
• Ensure paperwork and systems are prepared before appointments.
• Work across multiple reception areas and sites.

Job description

Leeds Teaching Hospital NHS Trust is seeking an adaptable Clerical Officer to support Outpatient clinics across multiple sites. You will manage appointments using the Patient Administration System and provide front of house reception services, ensuring smooth patient flow and accurate paperwork.

The role requires literacy, numeracy, reliability and a collaborative approach within a busy outpatient environment.