Outpatient Reception Supervisor

Tameside and Glossop Integrated Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible working

NHS Pension Scheme

Annual leave 27-33 days

Eye tests & health checks

Gym discount

Bicycle loan scheme

Salary sacrifice car scheme

Stress support

Bereavement support

Financial advice

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking an Outpatients Reception Supervisor to lead a busy reception team across the trust. The role focuses on professional, efficient and patient-focused service delivery seven days a week, with attention to rostering, performance and staff development.

The post involves day-to-day leadership, recruitment support, and ensuring safe staffing while maintaining high-quality patient services in a fast-paced outpatient environment.

Qualifications

• Experience in supervision or team leadership within an outpatient or clerical environment.
• Ability to organise and manage a busy reception/service across multiple areas.
• Proven experience of staff appraisal, training and development.

Responsibilities

• Day-to-day supervision and line management of the Outpatient Reception Team
• Conducting appraisals, one-to-ones, probation reviews and performance management discussions
• Managing attendance and wellbeing processes, including return-to-work interviews, sickness absence meetings
• Supporting recruitment, induction, training and development of staff
• Assisting with workforce planning and producing staff rotas using HealthRoster to ensure safe staffing levels and service continuity
• Monitoring service performance and supporting the delivery of RTT and cancer pathway targets
• Investigating and resolving operational and staffing issues, escalating where appropriate
• Compassion
• Accountability
• Respect
• Excellence

Skills

Leadership

Line management

Roster management

Recruitment

Appraisals

Performance reviews

Attendance management

Wellbeing processes

Staff training

Tools

HealthRoster

Patient Administration Systems

Job description

Outpatients Reception Supervisor - Band 4 37.5 hours - permanent We are looking to recruit a reliable, enthusiastic and highly motivated individual to join our busy Outpatient Services team in providing a professional, efficient and patient-focused reception and clerical service across the Trust. The Outpatient Reception rota operates across seven days a week. Staff are required to work shifts between 7:00am and 8:00pm, Monday to Sunday, including Bank Holidays. The successful candidate must be able to support the flexibility of the rota and provide leadership across all reception areas to ensure service delivery is maintained. Computer literacy is essential as the post holder will be expected to utilise a range of Trust Patient Administration Systems, ensuring accurate input, maintenance and extraction of patient information in accordance with Trust policies and procedures. The successful candidate will be responsible for the day-to-day supervision and line management of the Outpatient Reception Team, ensuring that a high-quality, efficient and responsive service is delivered across the Trust seven days a week. This is an exciting opportunity for an experienced administrator or team leader looking to develop their management skills within a busy outpatient environment whilst contributing to the delivery of high-quality patient services. As a key member of the managementteam,thepostholderwillsupporttheAssistantDirectorateManagerintheoperationalmanagementoftheOutpatientReceptionServiceandprovideday-to-dayleadershipandlinemanagementtoreceptionstaffacrossmultipleoutpatientareas. Keyresponsibilitiesinclude,butarenotrestrictedto:

• Day-to-daysupervisionandlinemanagementoftheOutpatientReceptionTeam
• Conductingappraisals,one-to-ones,probationreviewsandperformancemanagementdiscussions
• Managingattendanceandwellbeingprocesses,includingreturn-to-workinterviews,sicknessabsencemeetings
• Supportingrecruitment,induction,traininganddevelopmentofstaff
• AssistingwithworkforceplanningandproducingstaffrotasusingHealthRostertoensuresafestaffinglevelsandservicecontinuity
• MonitoringserviceperformanceandsupportingthedeliveryofRTTandcancerpathwaytargets
• Investigatingandresolvingoperationalandstaffingissues,escalatingwhereappropriate
• Compassion
• Accountability
• Respect
• Excellence

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.