Facilities Service Desk Coordinator

Dynamic Resourcing; Slough; Hybrid; GBP 18,000 - 19,000; Part time

Job summary

Dynamic Resourcing Services Ltd is seeking a Service Desk Coordinator to support the Operations Team from home and in the Burnham office. You will handle orders, liaise with contractors and clients, log jobs on CRM, and prepare quotes and invoices while maintaining daily status updates within a hybrid working setup.

The role offers 8:30am–12:30pm hours, with potential for full-time conversion for the right candidate. Immediate start and weekly pay are provided.

Qualifications

• Solid computer skills with MS Word and Excel.
• Clear communication with clients and team members.
• Customer service mindset with ability to manage queries.

Responsibilities

• Receive orders and respond to queries via chat, email or phone.
• Raise orders and book with contractors.
• Organise attendance with sites/clients and liaise during works.
• Follow up with clients to confirm satisfactory completion.
• Log jobs in CRM system and update status daily.
• Prepare quotes and compile supplier invoices and weekly costs.

Skills

Strong computer skills

Good communication

Good customer service

Work on own initiative

Job description

Job Title: Service Desk Coordinator

Rate Of Pay: £13.00 - £13.50 per hour

Location: Burnham (Hybrid - Work from home and office)

Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support.

We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally.

We require an experienced Service Desk Coordinator (working from home and office) to provide support to the Operations Team.

Service Desk coordinator Basic Duties:

• Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors
• Raise Orders and book with contractors.
• Organise attendance with sites/clients
• Liaise with contractors/clients whilst works are ongoing
• Following up with client to ensure work is completed to satisfactory level.
• Chase for any reports/invoices to Close job
• Logging jobs on to the CRM system
• Send quotes to clients as per request
• Updating jobs status on a daily basis
• Compiling supplier invoices
• Complete weekly costing for orders
• Keeping rapport and relationships with both contractors and clients
• To report to and follow instructions from senior management.

Must be willing to work on company software's, training will be provided.

Skills and Qualifications required:

• Strong Computer Skills ie, Microsoft word and excel.
• Good communication skills.
• Good customer service skills
• Work on own initiative and as part of a team

Ideally someone with previous working experience within the Facilities Services Industry or Property Maintenance would be an advantage.

Hours of Work: 8.30am to 12.30pm ( Monday to Friday )

Rates of Pay: £13.00 - £13.50 per hour

This could become a full time job for the right calibre of candidate.

Immediate Start and weekly paid