Dynamic Commercial Vehicle Service Advisor – Busy Workshop

Auto Skills UK; Swansea; On-site; GBP 33,000 - 34,000; Full time

Job summary

Auto Skills UK in Swansea is seeking a Commercial Vehicle Service Advisor to act as the key link between customers and the workshop. You will manage vehicles through the service and repair process, ensuring a professional and efficient service.

The role requires prior Service Advisor experience in a commercial vehicle or workshop environment, strong communication skills, and excellent organisation. Kerridge experience is desirable; this is a full-time, permanent position in a professional

Qualifications

• Previous Service Advisor experience - essential.
• Experience within a commercial vehicle, HGV or automotive workshop environment.
• Good understanding of vehicle servicing and repair processes.
• Excellent organisation and attention to detail.
• Ability to manage multiple jobs and priorities in a busy environment.
• Confident telephone and face-to-face communication skills.
• Kerridge experience - desirable.
• Professional and reliable approach.
• Ability to work effectively as part of a team.

Responsibilities

• Manage customer enquiries by telephone, email and face-to-face.
• Book commercial vehicles into the workshop.
• Understand customer requirements and agree work to be carried out.
• Prepare accurate job cards and estimates.
• Liaise with Technicians and workshop management.
• Keep customers updated throughout the repair process.
• Identify additional work and obtain customer authorisation.
• Manage customer expectations and resolve queries professionally.
• Ensure workshop administration is completed accurately.
• Prepare vehicles for collection and explain completed work.

Skills

Service advisor experience

Customer service

Communication skills

Organisation

Team player

Tools

Kerridge

Job description

Auto Skills UK in Swansea is seeking a Commercial Vehicle Service Advisor to act as the key link between customers and the workshop. You will manage vehicles through the service and repair process, ensuring a professional and efficient service.

The role requires prior Service Advisor experience in a commercial vehicle or workshop environment, strong communication skills, and excellent organisation. Kerridge experience is desirable; this is a full-time, permanent position in a professional